What is an IntelliResponse Virtual Agent?

Virtual Agents are software services that engage customers in automated conversations across multiple interaction channels.

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    ‘Olivia’ is the digital concierge providing answers and information for Optus, one of Australia’s leading telecom providers.

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    Nova Scotia Power customers can ‘Ask Kim’ for assistance with their inquiries on the company’s website.

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    Royal Bank leverages their brand mascot ‘Arbie’ as their online virtual agent answering customer queries.

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    COPA AIRLINES relies on “Ana” to greet customers and answer questions online. View Case Study

450 Deployments WorldWide

virtual agent software

    online conversion improvement for TD Bank thanks to IntelliResponse Virtual Agents.

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    TD Bank
  • 52%

    INCREASE IN First Call Resolution for ING thanks to IntelliResponse Virtual Agents.

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  • 25%

    FEWER CALLS to CIBC’s contact center thanks to IntelliResponse Virtual Agents.

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  • Deliver highly relevant offers across all online
    customer service channels.
  • Leverage intent recognition technology to present real-time, customized promotions.
  • Turbo charge online clicks and conversions. Drive top-line revenue.
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