What is an IntelliResponse Virtual Agent?

Virtual Agents are software services that engage customers in automated conversations across multiple interaction channels.

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    ‘Olivia’ is the digital concierge providing answers and information for Optus, one of Australia’s leading telecom providers.

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    Nova Scotia Power customers can ‘Ask Kim’ for assistance with their inquiries on the company’s website.

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    Royal Bank leverages their brand mascot ‘Arbie’ as their online virtual agent answering customer queries.

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    COPA AIRLINES relies on “Ana” to greet customers and answer questions online. View Case Study

450 Deployments WorldWide

virtual agent software
  • PROVEN

    online conversion improvement for TD Bank thanks to IntelliResponse Virtual Agents.

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    TD Bank
  • 90%

    of “Ask Kobo” users never need to escalate to the call centre, thanks to IntelliResponse Virtual Agents.

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    Kobo
  • 52%

    INCREASE IN First Call Resolution for ING thanks to IntelliResponse Virtual Agents.

    See the Case Study
    ING
  • 25%

    FEWER CALLS to CIBC’s contact center thanks to IntelliResponse Virtual Agents.

    See the Case Study
    CIBC

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Voices

Millions of authentic customer questions captured. Visually sliced and diced for you in real time.

A revolution in Voice of the Customer insight.

And a marketer's dream.

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