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News and Events
November 17, 2009IntelliResponse Issues “2009 Voice of the Student” - A Groundbreaking New Report for Higher Education
IntelliResponse announces its first annual report on the voice of students in higher education. For the first time ever, this comprehensive report, entitled "2009 Voice of the Student”, uncovers key insights into the online questions posed by millions of students across North America – and how those questions impact departments, administrators and staff at universities and colleges.
November 10, 2009
IntelliResponse Announces Support for Facebook Fanpages, Receives Overwhelming Client Response
IntelliResponse today announced the launch of a new application for Facebook Fanpages. IntelliResponse is now providing customer focused organizations with the ability to extend the reach of their customer self-service initiatives to include the world’s largest and fastest growing social networking site.
October 27, 2009
IntelliResponse Technology Delivers “One Right Answer” for the iPhone and iPod Touch
IntelliResponse today announced its support for the iPhone and iPod Touch. IntelliResponse technology was recently deployed by The University of Saskatchewan as part of the launch of iUSask, the first ever student-facing iPhone Application created by a Canadian University.
October 14, 2009
IntelliResponse Earns Customer Service Star from the Patricia Seybold Group for Second Consecutive Quarter
The Patricia Seybold Group has named IntelliResponse it’s “Customer.com Customer Service Star” for a second consecutive quarter in its most recent quarterly report.
September 29, 2009
IntelliResponse Positioned in 2009 Magic Quadrant for E-Service Suites
IntelliResponse Systems Inc. today announced that the company has been positioned in Gartner’s 2009 Magic Quadrant for e-Service Suites.
September 15, 2009
IntelliResponse Receives KMWorld Magazine’s Trend-Setting Products Award for 2009
KMWorld Magazine has named the IntelliResponse Instant Answer Agent as a recipient of their annual Trend-Setting Products award for 2009.
September 9, 2009
IntelliResponse Launches New Corporate Web Site Featuring Online Resource Center
New IntelliResponse corporate web site features a resource center for enterprises and higher education institutions seeking knowledge of the latest trends in self-service technology and customer experience management.
June 18, 2009
IntelliResponse Named Customer Service Star of Q1 by the Patricia Seybold Group
Web Self-Service Leader Uses “One Right Answer” Technology and SaaS Deployment Model for Accelerated Growth in First Quarter of 2009
March 17, 2009
IntelliResponse Closes Out Successful Fiscal Year, Starts New Year with Account Wins
2009 Starts with Wins in both Corporate and Higher Education Markets
February 17, 2009
IntelliResponse Appoints David Lloyd as its New President
Former Chief Technology Officer to Assume Top Leadership Position as IntelliResponse positions for Next Stage of Growth
January 12, 2009
IntelliResponse To Exhibit at 4th Annual Web Self Service for Utilities Conference
IntelliResponse will showcase its’ Instant Answer Agent Technology at EUCI’s utilities conference in San Diego, CA on January 13 - 14, 2009
December 22, 2008
IntelliResponse Hires Vice President of Marketing
Mike Hennessy Named to Newly Created Position
December 8, 2008
IntelliResponse Hosts Live Webinar: “Delivering on the Promise of Web-based Customer Experience”
Peter Sargent, Vice President with Jupiter Research, To Discuss How Advances in Web Self Service Can Offer An Effective Solution To Consumer Frustration.
November 24, 2008
IntelliResponse Positioned In 2008 Magic Quadrant for E-Services Suites
IntelliResponse, the Instant Answer Agent for enhancing multi-channel customer experiences, today announced that the company has recently been named to Gartner Inc’s Magic Quadrant for e-Service Suites. The report, entitled “Magic Quadrant for e-Services Suites”, was authored by Johan Jacobs and Michael Maoz and published on October 14, 2008.
November 21, 2008
Poor Customer Experience Leads to Devastating Results for Corporate & Informational Web-Sites
New Study From IntelliResponse and JupiterResearch Indicates That Advances in Web Self Service Can Offer An Effective Solution To Visitor Frustration
November 2, 2007
IntelliResponse Announces Record Nine Month Growth in 2007
For the first 9 months of 2007, IntelliResponse Systems has achieved record growth in all aspects of its business. Total contract value increased 305%, 25 new customers went live and customer website queries increased by 80%.
October 18, 2007
University of British Columbia (UBC) Signs Enterprise Agreement
Ranked among the 40 best universities in the world, The University of British Columbia (UBC) has over 45,000 students enrolled. Since August 2003, IntelliResponse has been an important part of UBC’s web presence. Due to the huge success of the IntelliResponse web self-service solution, UBC has now signed a 5 year agreement that allows the University to deploy the solution campus wide.
October 2, 2007
QuikStart Program Guarantees Customers Go-Live in 45 Days
Announced nine months ago by IntelliResponse, QuikStart has been universally endorsed by customers. Twenty-five (25) new customer implementations have gone live with QuikStart in 2007, reducing their time-to-value significantly.
September 27, 2007
IntelliResponse Announces 3rd Product Release for 2007
IntelliResponse, one of the pioneers in offering customers a fully hosted, web based application "on demand" that requires minimal IT involvement, is announcing the general availability of Release 5.6, and represents the 3rd software release in 2007.
September 6, 2007
Enbridge Gas Distribution Goes Live for 1.8 Million Customers
To provide exceptional customer self-service on the Enbridge web site, its 1.8 million customers are able to ask questions in natural language 24x7 and get One Right Answer every time.
August 10, 2007
Penn State University Signs Enterprise Agreement With IntelliResponse
Faced with an ever increasing demand to provide campus wide information to students and other stakeholders on a 24x7 basis, and a limited number of staff to handle the volume of requests, Penn State selected IntelliResponse as a hands down winner.
July 30, 2007
IntelliResponse Announces Comprehensive Customer Portal
MyIntelliresponse is a comprehensive customer service portal that contains best practices and sample templates created from over 140 live website self-service implementations.
July 29, 2007
Athabasca University Saves $5 for every $1 Invested in IntelliResponse
In the past four years, since the implementation of IntelliResponse, total queries from prospective students have gone up by 52% but staffing has only increased by 13%. In short, Athabasca University has saved over $5 for every $1 invested in IntelliResponse, an ROI of 500%
June 1, 2007
IntelliResponse Achieves Milestone with 20 Millionth Question Answered With One Right Answer
The patented web self-service solution from IntelliResponse achieved a significant milestone today when a visitor to the TD Canada Trust retail banking web site asked the 20 millionth question – and received one right answer back!
May 1, 2007
IT Help Desks Rely on IntelliResponse Web Self-Service for Accurate Answers
IntelliResponse reduces routine calls and emails dramatically, and optimizes the productivity of Help Desk staff
April 15, 2007
Accenture Selects IntelliResponse for Web Self-Service Initiative
One of the largest and most prestigious global management consulting, technology services and outsourcing companies in the World has selected IntelliResponse to deliver a website self-service solution for one of its most important customers.
March 20, 2007
University of Western Ontario Goes Live with 3 IntelliResponse Applications in 45 days!
The QuikStart Services program from IntelliResponse lets institutions focus on going live in 45 days - the result of experience implementing 140 systems.
March 1, 2007
Industry Veterans Join the IntelliResponse Management Team
IntelliResponse has experienced significant growth in its core business, and the company is poised to capitalize as the leader in customer facing web self-service solutions. To help manage this growth, IntelliResponse has increased the depth of its management team with the announcement of two key hires to fill the roles of CTO and VP Sales.
February 5, 2007
IntelliResponse Extends Open Web Services Platform
Visitor session information from IntelliResponse web self-service solution can be integrated into complementary 3rd party and customer systems that support open standards
January 31, 2007
IntelliResponse Granted US Patent on Delivering One Right Answer
IntelliResponse Systems Inc., a leading natural language web self-service provider to the commercial and education markets was awarded Patent U.S. Pub No. 20030145001 for unique indexing and matching technology that allows IntelliResponse to return One Right Answer to natural language user queries.
January 1, 2007
Broward Community College Goes Live in 32 Days with IntelliResponse QuikStart Services
In the fall of 2006 Broward chose IntelliResponse as its website self-service solution and with QuikStart Services were live with 3 applications in 45 days!
January 1, 2007
UK Expansion Continues as IntelliResponse Announces Go-Live Announcements
IntelliResponse’ rapid growth continues in the UK through its sales agent partnership with Single Rapid Limited, an IT solutions and support service company with a long history and track record in the UK.
