Case Study | Athabasca University (AU)

Athabasca University (AU) is Canada's leading distance-education and online university with over 37,000 students per year, following a period of rapid growth which has seen enrollment double over a six-year period. IntelliResponse deployment results include:

• $5 saved for every $1 invested in IntelliResponse – 500% ROI
• Over 1 million questions asked since go-live in 2003
• 20,000 queries per month with over 95% answered with One Right Answer
• Total queries have risen 52% in last 4 years, but staffing has increased by only 13% due to IntelliResponse
• Emails virtually eliminated
• Quality of staff interactions with students increased due to elimination of repetitive questions – average call time has increased by 31%