Case Study | Enbridge Gas Distribution

Enbridge Inc. is a leader in energy transportation and distribution in North America and internationally. Enbridge Gas Distribution is owned by Enbridge Inc., and has a 160-year history as Canada's largest natural gas distribution company. Enbridge owns and operates distribution services in Ontario, which distribute natural gas to more than 1.9 million customers. With IntelliResponse, they have achieved the following business benefits

• Currently experiencing 97% accuracy, delivering “One Right Answer” to customer on-line questions
• Consistent customer experience across service channels
• Valuable “Voice of the Customer” data
• Reduced customer service costs & enhanced customer satisfaction