Case Study | The University of British Columbia (UBC)

Ranked among the 40 best universities in the world, The University of British Columbia (UBC) has over 45,000 students enrolled. IntelliResponse deployment results include:

• 84% of all student questions answered with 1 right answer 24x7
• Over 2 million questions asked
• 85% reduction in email volumes, facilitating dramatic improvements in level and quality of live interactions by student services staff
• 25 headcount savings in future staff needs