Corporate News

Two key UK customers are already live:

University of Nottingham - With over 36,000 students, The University of Nottingham has been confirmed in the top 1% of more than seven and a half thousand higher education institutions anywhere in the world. Two prestigious international league tables published for 2006/07 put Nottingham in the Top 10 of the best in Britain, and in the Top 100 worldwide.

The IntelliResponse application has been implemented for prospective students, admissions and student registry, and is a key component of the University’s service strategy. “We are very excited about the potential Intelliresponse demonstrates for providing a faster and smarter service to our applicants and students, and for keeping us informed about what they want to know and how well we are doing answering their queries” - Alan Hart, Academic Secretary, University of Nottingham.

Woking Borough Council - A thriving regional centre and cosmopolitan community near London, Woking implemented recently “My Woking” as a new way to access Council services online. “I believe that the major benefit of Ask Woking is that our customers can obtain immediate answers to their questions even when the Civic Offices are closed. People are already trying to use the facility to ask questions relating to other services. Support from SingleRapid has been first class” - Martin Hanney, E-Services Consultant, Woking Borough Council.

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 125 implementations, IntelliResponse has answered over 20 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, University of British Columbia and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x35