Education News

Broward Community College is the oldest and largest higher educational institution in Broward County Florida. Over 33,000 students are enrolled in either full time or part-time studies.

In the fall of 2006, Broward made the decision to implement IntelliResponse to better meet the online needs of prospective and current students, and continuing education. IntelliResponse had just announced a new program called QuikStart that guarantees an institution can go live within 45 days, with at least 80% of all questions being answered with one right answer. It leverages IntelliResponse’s extensive repository of departmental templates and best practices utilized at nearly 100 Universities and Colleges across North America.

Utilizing the QuikStart program, the first two applications were implemented in 32 days – and the use by the student population has been significant. The “Ask Us” button is prominent on many locations on their website resulting in thousands of inquiries per month – inquiries that used to take many hours of staff time to answer. Their creative branding of “Ask Us” has resulted in IntelliResponse being the foundation of student’s one stop source of information about Broward! See it live at http://www.broward.edu/

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 125 implementations, IntelliResponse has answered over 20 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, University of British Columbia and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x35