Corporate News

IntelliResponse Systems Inc., a leading natural language web self-service provider to the commercial and education markets was awarded Patent U.S. Pub No. 20030145001 for unique indexing and matching technology that allows IntelliResponse to return One Right Answer to natural language user queries.

The patent covers core technology relating to creating, structuring and providing ready access to mission-critical knowledge on corporate websites. The traditional search paradigm that forces the visitor to “hunt and peck” through pages of possible answers is replaced by a new knowledge-finding paradigm that matches incoming natural language questions with the single correct answer from the knowledgebase.

The power of the patented knowledge matching engine is based on a simple premise; there are “hundreds” of ways web visitors may ask a particular question, including spelling mistakes, grammatical errors and “text messaging speak”, but in each case the intent of the question is the same, and there is one right answer.

“Natural language web-based self-service holds vast potential for companies across multiple industries," said Mike Dufton, CEO of IntelliResponse. "Our customers are demonstrating though live implementations that IntelliResponse delivers significant business value and tangible return-on-investment by delivering one right answer to queries.”

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 125 implementations, IntelliResponse has answered over 20 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, University of British Columbia and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x35