Corporate News

Industry Veterans Join the IntelliResponse Management Team

IntelliResponse has experienced significant growth in its core business, and the company is poised to capitalize as the leader in customer facing web self-service solutions. To help manage this growth, IntelliResponse has increased the depth of its management team with the announcement of two key hires to fill the roles of CTO and VP Sales.

David Lloyd - Chief Technology Officer. David is accountable for guiding the overall development and delivery of the IntelliResponse solution as a fully hosted Software as a Service (SaaS) model.

Prior to joining IntelliResponse, David was CTO/CIO with Dexit Inc. David played a key role within the executive team of this publicly traded company in developing and transforming the business and technology strategy.

Previously as Senior Director, Technology Services within Carlson Marketing Group (CMG) in the US, David was responsible for overall strategy for the services and assets that enable their many client gift card, loyalty and channel solutions. David joined CMG in 2001, after the acquisition of SalesDriver where he was VP Technology. SalesDriver was an industry leader in deploying SaaS based sales incentive solutions.

Chris Corey - Vice President Sales. Chris is a seasoned executive with over 18 years experience in both the high-tech and pharmaceutical industries. He has extensive experience in leveraging emerging markets and building out sales and marketing teams.

Over the last 8 years Chris has lead the Canadian expansion of two high-tech multinationals; Rational Software, now part of IBM, and most recently as President and General Manager of Borland Canada.

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 125 implementations, IntelliResponse has answered over 20 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, University of British Columbia and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x35