Corporate News

IntelliResponse Achieves Milestone with 20 Millionth Question Answered With One Right Answer

The patented web self-service solution from IntelliResponse achieved a significant milestone today when a visitor to the TD Canada Trust retail banking web site asked the 20 millionth question – and received one right answer back!

IntelliResponse delivers a fully hosted web self-service solution that can be implemented in 45-60 days with a guaranteed response rate of at least 80%. The adoption of IntelliResponse has grown dramatically as the Internet has rapidly been accepted as a preferred channel to buy products or services, and to receive service and support.

Indeed, Yankee Group predicts that the growth in customer communication through web self-service will far exceed other traditional communication channels such as phone, email, chat and IVR.

This growth is fueled by a younger, Internet savvy demographic that demand 24x7 service and expect instant answers to their product or service questions. With its history in higher education, IntelliResponse is well positioned as the leading and preferred provider to this demographic.

About IntelliResponse

IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 125 implementations, IntelliResponse has answered over 20 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, University of British Columbia and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x35