(Toronto) March 13, 2009 - IntelliResponse, the Instant Answer Agent, today announced the closing of a successful 2008-2009 fiscal year that saw the company achieve a number of corporate, product and sales related milestones.  In addition, IntelliResponse announced that it has started its new fiscal year with four new account wins, two in each of its major market segments – financial services and higher education.

“As IntelliResponse creates successful and cost effective customer experiences through our unique Instant Answer Agent platform, we continue to see strong growth in demand for our technology, particularly given the current market focus on cost reduction and customer loyalty,” said David Lloyd, President of IntelliResponse.  “We look back on last year with a strong sense of pride in our accomplishments, and look forward to even greater success in 2009-2010.”

Key IntelliResponse highlights from its past fiscal year include:

• The IntelliResponse Instant Answer Agent platform answered a record number of more than 20 million questions, bringing its running total to more than 50 million right answers.

• The company published its first customer satisfaction survey, from which it identified an industry leading 97.8% average customer satisfaction rating.

• Continued growth and leadership in the higher education market, and newfound success expanding its presence in new markets such as financial services, telecommunications and utilities.

• The development of key strategic partnerships with industry leaders in Chat, Email response and Click-to-Call segments such as LivePerson, ATG/eStara, InstantService and Emailtopia.

• Inclusion in Gartner Research Group’s annual Magic Quadrant for eService technology.

• The completion of three significant new product releases, which included extensive web services enhancements allowing the IntelliResponse Instant Answer Agent platform to deliver the same consistent answer across any customer interaction channel.

Demand for the IntelliResponse Instant Answer Agent continues to increase into this new fiscal year with the company securing new account wins in both the corporate and higher education markets.  As the year progresses, IntelliResponse will continue to focus on providing value to customers through superior service delivery and innovative technology advancements – to ultimately deliver on the promise of One Right Answer.

About IntelliResponse

IntelliResponse enhances the multi-channel customer experience capabilities of hundreds of enterprise businesses and educational institutions. The company’s Instant Answer Agent, an industry leading On Demand software platform, allows consumers on websites and  agents at contact centres to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.  With more than 200 live customer-facing implementations answering 50 million+ questions with one right answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world’s most recognised corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School.

The trademarks identified herein are the trademarks or registered trademarks of IntelliResponse Systems Inc. or other third party.
 
Contact:
Mike Hennessy
VP Marketing
IntelliResponse Systems Inc.
416-214-9337 Ext. 224
info@intelliresponse.com