Press Release
IntelliResponse Hosts Live Webinar: “Delivering on the Promise of Web-based Customer Experience”
Peter Sargent, Vice President with Jupiter Research, To Discuss How Advances in Web Self Service Can Offer An Effective Solution To Consumer Frustration.
(Toronto) December 8, 2008 - IntelliResponse, the Instant Answer Agent, today announced that the company will host a live webinar: “Delivering on the Promise of Web-based Customer Experience”, on Tuesday December 9 at 1:00pm EST. Peter Sargent, Vice President with Jupiter Research will discuss the dire consequences poor customer experience management can have on organizations, and how the latest in web-based tools can help empower users with the right information. All webinar attendees will receive a Free Copy of the Jupiter Research study: “Site Visitor Frustrations with Web Site Self-Service and Search”. The study, which was commissioned by IntelliResponse, leverages a survey of 2,165 Internet users.
Key topics for discussion during this Webinar include:
- Why visitors abandon sites prematurely
- How frustration can affect loyalty and brand
- The limitations of traditional web self service tools
- How new “single answer” solutions can help
Webinar Details:
- Who: Peter Sargent, Vice President , Jupiter Research and Mike Hennessy, Vice President Marketing, IntelliResponse
- What: “Delivering on the Promise of Web-based Customer Experience”
- When: Tuesday, December 9, 2008 at 1:00 p.m. Eastern / 10:00 a.m. Pacific
About IntelliResponse
IntelliResponse enhances the multi-channel customer experience capabilities of hundreds of enterprise businesses and educational institutions via its Instant Answer Agent, an industry leading On Demand software platform that allows both consumers and contact center agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer- facing implementations answering 50 million+ questions with one right answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Scotiabank, Penn State University, The Ohio State University, University of British Columbia and Harvard University Extension School.
About Jupiter Research
Jupiter Research provides unbiased research, analysis and advice, backed by proprietary data, to help companies profit from the impact of the Internet and emerging consumer technologies on their business. The company helps online businesses make critical decisions about technology selection, spending, staffing, and Web site effectiveness; advises consumer-facing companies with online advertising, marketing, and customer service strategies to understand, attract, convert and retain customers; and guides technology vendors and service providers on market opportunity, positioning, product definition, and pricing. Jupiter Research is headquartered in New York City and has offices throughout the US and Europe. For more information, visit www.jupiterresearch.com.
Contact:
Mike Hennessy
IntelliResponse
416-214-9337 Ext. 224
mike.hennessy@intelliresponse.com