IntelliResponse is pleased to announce the availability of MyIntelliresponse, a comprehensive customer service portal designed to turbo-charge the time to value for customer implementations of IntelliResponse.
With over 140 live customer facing self-service implementations, IntelliResponse has unmatched experience designing and deploying these systems. Through our QuikStart program, we have implemented over 25 implementations in 2007 alone. This experience has been captured and packaged into a repository of reusable content and best practices developed from our best implementations, and delivered to customers through the customer portal.
The material is easy to access, and is organized for optimal use for sponsoring executives, project managers and administrators. It contains readily accessible “common questions” by department, product line and/or business discipline, branding examples, project plan templates, case studies, focus group templates, customer webinars, and so on.
The objective whether a customer implements their solution themselves or by utilizing IntelliResponse Services, is to enable a customer to be live within 45-60 days and delivering value to their website visitors and customers.
About IntelliResponse IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional website search tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.
With over 140 implementations, IntelliResponse has answered nearly 30 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.
The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, The Ohio State University, Penn State University and Johns Hopkins.
For more information, please contact: Paul Smith - IntelliResponse psmith@IntelliResponse.com, T: (416) 214-9337 x242
