Corporate News

“Software as a Service” solutions that are hosted by the vendor are delivering substantial customer benefits compared to legacy applications that must be implemented, hosted and supported by the customer. IntelliResponse is one of the pioneers in delivering fully hosted solutions. The benefits include rapid implementation cycles, no onsite infrastructure, and lower lifetime cost of ownership.

Another significant benefit is automated application upgrades and releases. With traditional on-premise software installations, annual software releases consume substantial internal resources to implement. With IntelliResponse, new software releases are made available immediately to all customers.

Today, IntelliResponse is announcing the general availability of Release 5.6, and represents the 3^rd software release in 2007. As a result of the hosted application service model, every customer has immediate access to the new features and capabilities that include improved visitor experience features, improved privacy and security, new reporting capabilities and an upgrade to the most recent versions of underlying system software such as Java. The fourth application release of the year is scheduled for the end of 2007 and will include significant new capabilities.

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional website search tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 140 implementations, IntelliResponse has answered nearly 30 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, The Ohio State University, Penn State University and Johns Hopkins.