Corporate News

QuikStart Program Guarantees Customers Go-Live in 45 Days

Announced nine months ago by IntelliResponse, QuikStart has been universally endorsed by customers. Twenty-five (25) new customer implementations have gone live with QuikStart in 2007, reducing their time-to-value significantly.

IntelliResponse has delivered over 100 self-service implementations, and is an acknowledged expert in the field. QuikStart is a packaging of this deep experience into a rapidly deployable service offering. This turnkey implementation service requires limited involvement by the Institution’s staff. For a fixed fee, our services team will work with assigned project staff to develop an implementation plan that will allow the institution to go live in 45 days – and we will guarantee this! Furthermore, IntelliResponse is a fully hosted solution, requiring minimal IT involvement.

Some recent examples of customer implementations using QuikStart Services are:

University of Western Ontario with 33,000 students went live with 3 implementations in 45 days
York University has over 50,000 undergraduate and graduate students enrolled. York went live in 36 days using QuikStart and this included the full conversion of content from their legacy Hobsons self-service implementation
Enbridge Gas Distribution is one of the largest gas utilities in North America with over 1.8 million customers and went live in approximately 4 months

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional website search tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 140 implementations, IntelliResponse has answered nearly 30 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, The Ohio State University, Penn State University and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x242