Corporate News

For the first 9 months of 2007, IntelliResponse Systems has achieved record growth in all aspects of its business. A privately held company, IntelliResponse helps institutions deliver a unique and compelling visitor self-service experience on their website by answering questions expressed in natural language with one right answer every time.

“Customer acceptance and adoption of our unique web self-service solution has been extraordinary”, said Mike Dufton, CEO of IntelliResponse. “Particularly gratifying is that every new customer contracted for QuikStart, the turnkey implementation service offered by IntelliResponse that guarantees a customer can be live in 45 days” said Dufton. “This validates our key message of rapid customer value and fast ROI for the institution”.

Some key growth milestones that have been achieved in the first nine months are:

• New contracts increased 167% year over year for the first year value of services
• Total contract value has increased 305% year over year, reinforcing our customers long term confidence in IntelliResponse by signing multi-year contracts
• 25 new customer implementations went live – all deployed customer facing solutions on their websites
• Total questions asked in the first 9 months were 7 million – an increase of 80% over the previous year. Each of these questions represented a deflection from a call center that would normally answer these questions – saving over 500,000 hours that could be focused on higher value consultative calls
• 100% of customer agreements included the QuikStart program where IntelliResponse assumed project management responsibility for the initial implementation
• Our leadership position in Higher Education continued – we signed significant new agreements with the some of the most prestigious academic institutions such as Penn State University and Harvard Division of Continuing Education. Further, many of the agreements such as University of British Columbia and Penn State were for enterprise wide deployments
• Significant growth in commercial markets continued, including a major agreement with Accenture, one of the largest management consulting, technology services and outsourcing companies in the World

About IntelliResponse
IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional website search tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24x7 research agent then transformed by a rich reporting suite into actionable business intelligence.

With over 140 implementations, IntelliResponse has answered nearly 30 million inquiries with One Right Answer, reduced call and email volumes by up to 90%, and optimized the productivity of call center support staff.

The largest corporations and higher education institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, The Ohio State University, Penn State University and Johns Hopkins.

For more information, please contact:
Paul Smith - IntelliResponse
psmith@IntelliResponse.com,
T: (416) 214-9337 x242