What Customers are Saying

These are just a few quotes on what customers from a variety of markets are saying about how IntelliResponse has helped their business. For more customer references, contact us.

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Financial Services & Insurance

The volume of inquiries to IntelliResponse by Scotiabank staff has been consistent, with over 5,000 questions registered per month. And IntelliResponse successfully answers over 98% of them. The IntelliResponse system paid for itself in its first month of operation. Scotiabank uses IntelliResponse as a productivity tool to help its small business bankers find the right information to effectively services small business customers. Read the case study.

	Telecommunications
We now had the potential to seriously reduce call volumes (with IntelliResponse). We revitalized our customer support mix with a technology that customers clearly prefer. Director, Online Self-Service, Leading North American Telecom Provider Read the case study.

	Consumer & Corporate
IntelliResponse now answers 98.5% of online questions instantly - 24-hours a day, 7 days a week. Since launch, daily email inquiry volumes have decreased 74%, telephone call volumes are down 28% and online bookings increased a remarkable 35% in the first 45 days. IntelliResponse provided terrific ROI, paying for itself within the first month or two of operation. Read the case study.

	Utilities
The goal of our customer experience strategy is to give consistent and timely information to customers across all channels. With IntelliResponse, our customer can now get instant, online answers to their most common queries, anytime they like. Anne Creery, Manager of Customer Care Operations Read the case study.

	Higher Education
Since we've started using Ask Me, we've seen an 85% reduction in the number of emails coming in. UBC has had 1.5 million questions go through Ask Me...IntelliResponse has saved 125,000 hours of work for UBC Student Services staff. That equates to about 42,000 hours each year, or about 25 full-time staff. Marianne Schroeder, Assistant Registrar Read the case study.

	Higher Education
IntelliResponse was the hands down winner because it provides a high value and intelligent visitor experience that emulates a dialogue with a real service agent. Our students and staff are very busy - they want accurate, concise answers to their questions and don't want to search for answers. Steve Selfe, Application Development Manager View the Webinar.

	Higher Education
A recent student survey showed that user satisfaction with the IntelliResponse product is very high. From answering students' admissions inquiries to helping them solve computer issues, this innovative package is now instrumental in helping Cincinnati State's student body feel important and well informed. Mark Cain, CIO Read the case study.

	Higher Education
Despite a 42% increase in students, emails have virtually been eliminated while self service queries through the IntelliResponse AskAU service have grown dramatically. AskAU is now answering over 20,000 queries per month with well over 95% of all queries receiving one right answer. Lori VanRooijen - Vice President, Advancement Read the case study.

Higher Education

The staff at IntelliResponse is among the best I've worked with - both before and after the sale. I can honestly say that there is no downside to the product. The cost is well, well worth it; the benefits far outweigh the budget hit. IntelliResponse is a fantastic product and phenomenally flexible. It's robust, full-featured and easy to use.  We got it up and running in two weeks with no post-implementation surprises. Mary-Beth Kurilko, Assistant Director of Admissions Read the case study.