IntelliResponse - The Instant Answer Agent http://www.intelliresponse.com/ en-us Wed, 29 Jul 09 21:13:00 UT Wed, 29 Jul 09 21:13:00 UT Http://www.marqui.com/http://www.intelliresponse.com/Subscribe-to-RSS/IntelliResponse.xml Marqui Greg Matthews <![CDATA[First Customer Facebook Fanpage with IntelliResponse Now Live]]>http://www.facebook.com/capefearccIntelliResponse is proud to announce that Cape Fear Community College has introduced “Ask Ray” (our Instant Answer Agent) on the school’s official Facebook Fanpage.

 

]]>Tue, 17 Nov 09 08:00:00 UT<![CDATA[New White Paper: The Top Three Myths of Knowledge Management for Customer Service]]>http://www.intelliresponse.com/3myths

In this white paper, we examine why KM is hurting your customers, and what you can do about it.  The following top three myths of knowledge management as they relate to customer service are challenged:

Myth #1: The "Value" of Existing Content
Myth #2: Content can be Applied Readily to Growing Channels
Myth #3: Search is the Best Way to Connect Customers to Answers


]]>Tue, 10 Nov 09 08:00:00 UT<![CDATA[IntelliResponse Announces Support for Facebook Fanpages, Receives Overwhelming Client Response]]>http://www.intelliresponse.com/News_Releases/news11100901.aspxIntelliResponse today announced the launch of a new application for Facebook Fanpages. IntelliResponse is now providing customer focused organizations with the ability to extend the reach of their customer self-service initiatives to include the world’s largest and fastest growing social networking site.

Facebook Fanpage for web self-service




]]>Tue, 10 Nov 09 08:00:00 UT<![CDATA[Groundbreaking new report on the "Voice of the Student"]]>http://www.intelliresponse.com/White-Papers/2009-Voice-of-the-Student-Report.aspx?campaignID=6763 http://www.intelliresponse.com/White-Papers/2009-Voice-of-the-Student-Report.aspx?campaignID=6763What’s really on the minds of students as they seek out answers from current and prospective schools? IntelliResponse is proud to present for the first time ever a comprehensive report that uncovers key insights into the online questions posed by millions of students across North America.

]]>Tue, 03 Nov 09 08:00:00 UT<![CDATA[New White Paper: Web Self-Service & Multi-Channel Customer Experience]]>http://www.intelliresponse.com/White-Papers/Web_Self-Service_and_Multi-Channel.aspxIn this latest addition to the IntelliResponse knowledge series, this white paper examines the best ways to use customer experience to differentiate your organization in the rapidly evolving multi-channel environment.

]]>Wed, 28 Oct 09 07:00:00 UT<![CDATA[IntelliResponse Technology Delivers "One Right Answer" for the iPhone and iPod Touch]]>http://www.intelliresponse.com/News_Releases/news10270901.aspxIntelliResponse today announces its support for the iPhone and iPod Touch.  The University of Saskatchewan is the first IntelliResponse client to utilize the company’s answer agent technology for the iPhone and iPod Touch.  Called iUSask, the application is now available for U of S students to utilize.  Access the “AskUS!” module for the IntelliResponse Instant Answer Agent.

iUSask on iPhone]]>Tue, 27 Oct 09 07:00:00 UT<![CDATA[McMaster University has launched their first IntelliResponse implementation, branded "Ask McMaster"]]>http://dailynews.mcmaster.ca/story.cfm?id=6356IntelliResponse welcomes McMaster University to the Instant Answer Agent. The university Registrar's Office has launched "Ask McMaster", their school branded Instant Answer Agent, for use with students. 

McMaster University]]>Thu, 15 Oct 09 07:00:00 UT<![CDATA[IntelliResponse Earns Customer Service Star from the Patricia Seybold Group for Second Consecutive Quarter]]>http://www.intelliresponse.com/News_Releases/news10140901.aspxThe Patricia Seybold Group, a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies, has named IntelliResponse it’s “Customer.com Customer Service Star” for a second consecutive quarter in its most recent quarterly report analyzing the health and success of the major software providers in the customer service technology space. 

Patricia Seybold Group - Customer Service]]>Wed, 14 Oct 09 07:00:00 UT<![CDATA[New White Paper: Customer Experience Management & the Insurance Provider]]>http://www.intelliresponse.com/White-Papers/Customer_Experience_Management_and_Insurance.aspxThis white paper examines the best ways to use exceptional customer experience to differentiate your organization in the rapidly evolving insurance industry.

Insurance Providers and Customer Experience]]>Wed, 07 Oct 09 07:00:00 UT<![CDATA[Web self-service helps staff relations at Penn State University]]>http://www.ohr.psu.edu/EmpRelations/home.cfmPenn State University Employee Relations uses IntelliResponse Instant Answer Agent as their “Ask Human Resources” interface on the web.

Penn State University]]>Tue, 06 Oct 09 07:00:00 UT