IntelliResponse - The Instant Answer Agent

Webinar Invitation: How Web Self-Service can help your institution thrive in times of declining budgets

Wed, 10 Mar 10 08:00:00 UT

Join this webinar hosted by IntelliResponse and featuring Michael Shouldice, Senior Recruitment Officer from Athabasca University, to discuss the student service challenges created by traditional self-service and how institutions can drive new self-service enhancements in 2010 via web, mobile and social media.

Date: Thurs, March 11, 2010
Time: 1:00PM - 2:00PM (EST)

During this event, you will learn:

How traditional self-service is failing the student
The importance of delivering One Right Answer to self-service questions
The rising influence of mobile & social media
Case study on how Athabasca University has succeeded
Best practices for your organization

IntelliResponse Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine

Wed, 24 Feb 10 08:00:00 UT

IntelliResponse announced today that the company has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. Read full press release.

Athabasca University Facebook Fanpage Integration - "Ask AU"

Fri, 19 Feb 10 08:00:00 UT

IntelliResponse is proud to announce that our Instant Answer Agent is now live on Athabasca University’s official Facebook Fanpage.

Check out “Ask AU” on their Facebook Fanpage.

Virgin HealthMiles Selects IntelliResponse to deliver "One Right Answer" for Employee Health Programs

Wed, 17 Feb 10 08:00:00 UT

IntelliResponse is proud to announce that Virgin HealthMiles, Inc., a leading provider of employee health and productivity programs that reward individuals for getting healthy, has selected IntelliResponse self-service technology for use across their customer service channels, including corporate web site, phone, email and chat agents. The company is a member of Sir Richard Branson’s Virgin Group.

Great live Webinar earlier Today on Why "Old-School" Self-Service is Hurting Your Customers

Wed, 10 Feb 10 08:00:00 UT

We had a great live Webinar today, thanks to Dr. Natalie Petouhoff from Forrester Research and Fraser MacKay from CIBC for the discussions. The recording of the Webinar will be available on the IntelliResponse web site within 1 to 2 days. The topic focused on “Why Old School Self-Service is Hurting Your Customers and what you can do about it -via Web, Mobile and Social Media".

Broward College now has "Ask Us" live on Facebook Fanpage

Fri, 05 Feb 10 08:00:00 UT

IntelliResponse continues to expand on Facebook! We are now live on Broward College’s official Facebook Fanpage. Try the school branded “Ask Us” web self-service on their Facebook Fanpage.

IntelliResponse is on the Penn State Undergraduate Admissions Facebook Fanpage

Mon, 01 Feb 10 08:00:00 UT

IntelliResponse is proud to announce that Penn State has introduced “Ask the Lion” (our Instant Answer Agent) on the school’s official Facebook Fanpage.

Webinar Invitation: Why Old School Self-Service is Hurting Your Customers

Wed, 27 Jan 10 08:00:00 UT

Join webinar hosted by IntelliResponse and featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester Research, Inc. to discuss the customer service challenges created by traditional self-service and how companies can drive better self-service via web, mobile and social media.

Register for this FREE webinar.

Montclair University Launches "Ask Rocky the Red Hawk"

Tue, 19 Jan 10 08:00:00 UT

Montclair University has launched the IntelliResponse Instant Answer Agent as their “Ask Rocky the Red Hawk”. You can check out Ask Rocky (their mascot) on the school’s undergraduate admissions section of the web site: http://www.montclair.edu/admissions/.

The University of Warwick Launches "Ask Warwick"

Tue, 05 Jan 10 08:00:00 UT

The University of Warwick has launched the IntelliResponse Instant Answer Agent as their “Ask Warwick” interface on the school’s web site for undergraduate admissions.

Happy Holidays from IntelliResponse

Tue, 22 Dec 09 08:00:00 UT

Check out “Ask Frosty”, our holiday version of our Instant Answer Agent.

Frosty is keeping busy this holiday season by helping Santa bring some holiday cheer to each and every one of you. But he’s never too busy to answer your questions. So go ahead and “Ask Frosty’ a question about himself and he’d be happy to answer you!

Oakton Community College Launches "Ask Us?"

Wed, 16 Dec 09 08:00:00 UT

Oakton Community College has launched the IntelliResponse Instant Answer Agent as their “Ask us?” interface on the school’s web site. Current students can now ask questions ranging from financial aid to the media based courses they offer.

New White Paper: Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction

Tue, 15 Dec 09 08:00:00 UT

In this white paper, we examine and explore the rapid growth of the mobile consumer, and provide you with strategies that will help you integrate mobile customer service into the multi-channel service strategy. The paper provides information and key facts on how your mobile customer service solution must be channel-specific to mobile, and deliver efficiency, accuracy and simplicity.

Download the white paper and learn the five essential steps for how you can best integrate mobile customer service into your organization.

Lane Community College Launches "Ask Lane"

Wed, 02 Dec 09 08:00:00 UT

Lane Community College has launched the IntelliResponse Instant Answer Agent as their “Ask Lane” interface on the school’s web site. The college has replaced their search box with the new question and answer box at the top of the site where it is more visible.

IntelliResponse Honored with a 2009 IP Contact Center Technology Pioneer Award from Customer Service Interaction Solutions Magazine

Tue, 01 Dec 09 08:00:00 UT

IntelliResponse announced today that Technology Marketing Corporation (TMC) has named the IntelliResponse Instant Answer Agent as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

First Customer Facebook Fanpage with IntelliResponse Now Live

Tue, 17 Nov 09 08:00:00 UT

IntelliResponse is proud to announce that Cape Fear Community College has introduced “Ask Ray” (our Instant Answer Agent) on the school’s official Facebook Fanpage.

New White Paper: The Top Three Myths of Knowledge Management for Customer Service

Tue, 10 Nov 09 08:00:00 UT

In this white paper, we examine why KM is hurting your customers, and what you can do about it. The following top three myths of knowledge management as they relate to customer service are challenged:

Myth #1: The "Value" of Existing Content
Myth #2: Content can be Applied Readily to Growing Channels
Myth #3: Search is the Best Way to Connect Customers to Answers

IntelliResponse Announces Support for Facebook Fanpages, Receives Overwhelming Client Response

Tue, 10 Nov 09 08:00:00 UT

IntelliResponse today announced the launch of a new application for Facebook Fanpages. IntelliResponse is now providing customer focused organizations with the ability to extend the reach of their customer self-service initiatives to include the world’s largest and fastest growing social networking site.

Groundbreaking new report on the "Voice of the Student"

Tue, 03 Nov 09 08:00:00 UT

What’s really on the minds of students as they seek out answers from current and prospective schools? IntelliResponse is proud to present for the first time ever a comprehensive report that uncovers key insights into the online questions posed by millions of students across North America.

New White Paper: Web Self-Service & Multi-Channel Customer Experience

Wed, 28 Oct 09 07:00:00 UT

In this latest addition to the IntelliResponse knowledge series, this white paper examines the best ways to use customer experience to differentiate your organization in the rapidly evolving multi-channel environment.

IntelliResponse Technology Delivers "One Right Answer" for the iPhone and iPod Touch

Tue, 27 Oct 09 07:00:00 UT

IntelliResponse today announces its support for the iPhone and iPod Touch. The University of Saskatchewan is the first IntelliResponse client to utilize the company’s answer agent technology for the iPhone and iPod Touch. Called iUSask, the application is now available for U of S students to utilize. Access the “AskUS!” module for the IntelliResponse Instant Answer Agent.

McMaster University has launched their first IntelliResponse implementation, branded "Ask McMaster"

Thu, 15 Oct 09 07:00:00 UT

IntelliResponse welcomes McMaster University to the Instant Answer Agent. The university Registrar's Office has launched "Ask McMaster", their school branded Instant Answer Agent, for use with students.

IntelliResponse Earns Customer Service Star from the Patricia Seybold Group for Second Consecutive Quarter

Wed, 14 Oct 09 07:00:00 UT

The Patricia Seybold Group, a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies, has named IntelliResponse it’s “Customer.com Customer Service Star” for a second consecutive quarter in its most recent quarterly report analyzing the health and success of the major software providers in the customer service technology space.

New White Paper: Customer Experience Management & the Insurance Provider

Wed, 07 Oct 09 07:00:00 UT

This white paper examines the best ways to use exceptional customer experience to differentiate your organization in the rapidly evolving insurance industry.

Web self-service helps staff relations at Penn State University

Tue, 06 Oct 09 07:00:00 UT

Penn State University Employee Relations uses IntelliResponse Instant Answer Agent as their “Ask Human Resources” interface on the web.

IntelliResponse Positioned in 2009 Magic Quadrant for E-Service Suites

Tue, 29 Sep 09 07:00:00 UT

IntelliResponse has been positioned in Gartner’s 2009 Magic Quadrant for e-Service Suites. The report, entitled "Magic Quadrant for e-Services Suites", was authored by Johan Jacobs and Michael Maoz and published on September 11, 2009.

TD Insurance utilizes IntelliResponse Instant Answer Agent

Mon, 28 Sep 09 07:00:00 UT

Visit the TD Insurance web site to see the IntelliResponse Instant Answer Agent in action!

Online/Distance Learning & Web Self-Service

Wed, 23 Sep 09 07:00:00 UT

Online/Distance Learning & Web Self-Service – changing the way e-Learning institutions interact with students. Learn how Athabasca University leverages web self-service today.

IntelliResponse Receives KMWorld Magazine Trend-Setting Products Award for 2009

Tue, 15 Sep 09 07:00:00 UT

KMWorld Magazine has named the IntelliResponse Instant Answer Agent as a recipient of their annual Trend-Setting Products award for 2009. Award winners are selected by KMWorld editorial colleagues, analysts, system integrators, end users and vendors.

NAIT Launches Their First IntelliResponse Implementation

Thu, 10 Sep 09 07:00:00 UT

Please welcome NAIT (Northern Alberta Institute of Technology), who have launched their first IntelliResponse implementation, branded “Ask NAIT”.

IntelliResponse Launches New Corporate Web Site Featuring Online Resource Center

Wed, 09 Sep 09 07:00:00 UT

New site provides a wealth of resources for enterprises and higher education institutions seeking the latest information on trends in customer experience management.

New white paper: Customer Experience Management & the Financial Services Provider

Thu, 03 Sep 09 07:00:00 UT

Learn the best ways to use exceptional customer experience to differentiate your institution in the rapidly evolving financial services industry.

Gaston College launches Ask GC

Tue, 01 Sep 09 07:00:00 UT

Visit the Gaston College web site and try "Ask GC" on their homepage, www.gaston.edu. "Ask GC" is IntelliResponse’s Instant Answer Agent at work!

New white paper: Web Self-Service in Telecommunications

Mon, 31 Aug 09 07:00:00 UT

This white paper presents the blueprint for making telecom customer support organizations leaner and more responsive through Web Self-Service.

Facebook Fan Page for IntelliResponse

Fri, 28 Aug 09 07:00:00 UT

Now live - the IntelliResponse Fan Page on Facebook. Have questions about IntelliResponse? Just ask Iris, our own answer agent - now available directly on our Facebook Fan Page. Become a fan today.

IntelliResponse joins Twitter

Thu, 27 Aug 09 07:00:00 UT

Follow @IntelliResponse for the latest updates on the company, our solutions, new clients and events.

University of Manitoba, Information Services & Technology Dept Launches IntelliResponse Instant Answer Agent

Thu, 27 Aug 09 07:00:00 UT

IntelliResponse welcomes University of Manitoba’s Information Services & Technology department to "AskUManitoba" (our Instant Answer Agent). Try it on the U of M web site.

IntelliResponse Named Customer Service Star of Q1 by the Patricia Seybold Group

Fri, 10 Jul 09 07:00:00 UT

Web Self-Service Leader Uses “One Right Answer” Technology and SaaS Deployment Model for Accelerated Growth in First Quarter of 2009