Webinar | You’d never treat customers like this if they visited your offices – why do you do it on the website?

Visitors to a company web site are experiencing confusion and frustration trying to conduct business with your company. The adage that “you don’t get a second chance to make a first impression” is more relevant today than ever. Studies show that 80% of all web site visitors abandon the site before looking at a specific product/service web page, and a further 65% of those abandon at product web pages. In this webinar, Mitchell Kramer, Senior VP at Patricia Seybold Group, walks you through the advantages of Web Self-Service technology for addressing this prevalent problem. The Patricia Seybold Group is a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies.