White Paper | Seybold Report: Framework for Evaluating Customer Self-Service Products and Services

Learn how to evaluate service solutions that deliver a great end-to-end customer experience.

In this report by the Patricia Seybold Group present their evaluation framework for customer self-service products. Senior VP and Senior Consultant, Mitchell I. Kramer, explains how to evaluate service solutions that deliver a great end-to-end customer experience.

The Patricia Seybold Group is a Boston-based consulting and research firm specializing in helping Fortune 500 companies with their e-business strategies.