Why IntelliResponse?

	Patented Question & Answer Technology
	Advanced Reporting
	Managed Services
	Real-World Business Value

Patented Question & Answer Technology

What makes IntelliResponse different is its unique ability to interact with customers and deliver the "One Right Answer", regardless of the thousands of ways a question may be asked.

IntelliResponse leverages a patented question-to-answer matching platform that allows both consumers and service agents to enter complete questions in plain language - including spelling mistakes, grammatical errors and "text speak" - and matches those questions to the One Right Answer.

IntelliResponse can also become prescriptive based on the user's informational needs by prompting them for additional information, offering a suggestion, or guiding the customer through an escalation path.

By interacting in a natural, conversational style and delivering the right information with an accuracy rating of more than 90%, IntelliResponse is the gold standard in first line customer interaction - delivering quality information via the channel and method of your customer's choosing. IntelliResponse creates an ideal self-service experience and reduces the likelihood that visitors will resort to costly attended-support channels, or even worse, your competition.

Advanced Reporting

IntelliResponse reporting and analytics captures customer intentions with sophisticated tools to help you extract full value from all the data and true "voice of the customer" feedback the platform gathers. The IntelliResponse administrative platform offers a wide range of standard and custom reports, and sophisticated quality analysis dashboards.

Allowing administrators to easily gain access to actionable data in convenient ways helps ensure that your web-based customer experience is continually improving and content is always fresh and relevant.

Managed Services

IntelliResponse offers both a turnkey implementation service as well as outsourced maintenance services for all customers. Our world class professional service teams are experts in developing and maintaining customer interaction platforms across a wide variety of channels and vertical industries.

Services Offerings

Learn about QuikStart™ - our implementation service program.

 
Learn about SmartSource™ - our maintenance and support service program.

Real-World Business Value

IntelliResponse delivers tangible business results for our 100+ customers in the key areas of revenue generation, cost savings and customer experience enhancement.