Reduce Customer Service Costs

IntelliResponse can dramatically decrease your cost of servicing new and existing customers by driving customer interactions towards self-service and away from more costly channels such as phone and email. The result is a highly satisfying experience for the customer and a drastic reduction in more costly customer service transactions like email and phone.

Did You Know?

With IntelliResponse…

• Experienced a 25% drop in email volume within 24 hours
• Benefitted from a 50% reduction in average email volume within 30 days

• Eliminated the need for email option from Scotiabank public web site
• Achieved a positive ROI within 60 days of implementation
  
  Read the case study.

• Experienced a 91% reduction in inbound customer service emails
• Saved over $5 for every $1 invested, for ROI of 500%
  
  Read the case study.