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About IntelliResponse
Genesis of IntelliResponseIntelliResponse was founded in 2000
because of the frustration trying to find basic information on
corporate websites. Site Search solutions deliver a frustrating and
confusing experience for visitors simply looking for answers to common
queries.
Imagine a customer going into your Bank Branch,
asking a Teller for some basic information and being directed to
hundreds of possible places where the answer may be found - and being
told to find it herself! Your customers would leave in droves, and you
wouldn't be in business very long. This experience is happening to our
website visitors millions of times every day - and we're confused why
so many potential customers just seem to disappear anonymously and
never return!
The implications of delivering a poor visitor website experience are costly:
- Prospective customers get frustrated and move on to a competitor's site
- Customer loyalty and lifetime value is impacted – studies show over 50%
of visitors don’t buy the product or service after a poor online
experience, or are less likely to in the future
- Emails and phone calls to higher cost live channels continue – cost reduction goals become unattainable
- Brand strength is chipped away – one interaction at a time
- Wrong answers to questions introduce legal and business risks
The One Right Answer company
The patented “One Right
Answer” solution from IntelliResponse was developed with, and initially
deployed to a number of large Universities. Through word-of-mouth
marketing, IntelliResponse quickly became the de-facto self-service
solution for Universities and Colleges throughout North America who
were looking to provide a 24x7 service for prospective and enrolled
students.
In 2003 the company expanded its industry presence into the
commercial marketplace, and was rapidly adopted by the World’s largest
corporations in financial services, travel & transportation and
consumer goods who were looking to use online customer service as a
competitive differentiator.
The company was awarded a US patent in 2007 for the One Right Answer
technology, and its mission is to provide the best website self-service
experience in the industry.
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