In this next installment of our Customer Experience blog series, we reflect on one of the most popular sayings in our culture which is “old is gold”. Our culture places a lot of value on ‘oldness’, so to speak, because …
Customer Management, a division of IQPC, recently published their Spring 2013 Executive Report on Customer Experience. The report surveyed 146 customer management leaders, via an online questionnaire, over a six week period starting in December 2012 and ending in January …
IntelliResponse delivers powerful 7-minute presentation on Virtual Agent technology at Finovate Spring 2013. Watch it here! During our last round of events and conferences, our team was hooked up to the caffeine IV! The 47 coffees weren’t so necessary this …
As children, we were taught that dinosaurs started to go extinct 65 million years ago, due to a massive asteroid impacting the earth. I’m not trying to insinuate that the extinction didn’t happen, because it did. What I do find …
In my previous blog posts, we looked at the heavy price companies paid for offering poor web self-service, as well as the inadequacies of old school self-service tools like FAQs and site search. While the web is an amazing channel …
You have an amazing website with top of the line graphics and award winning content. You’ve managed to intrigue your customer (a good sign!) and now they’ve got questions, so they head on over to your FAQ page. The ‘Frequently …