Your Customers Are Omnichannel.  Are You?

Your Customers Are Omnichannel. Are You?

Technology is empowering consumers in ways we could never have predicted and the impact is enormous. As consumers become increasingly tech-savvy and channel agnostic, businesses need to keep up by providing an omnichannel experience. Over 90%1 of customers use an …

INSIDE IR: “Yes, And” – Working as a Team is FUN(ny)

INSIDE IR: “Yes, And” – Working as a Team is FUN(ny)

In today’s blog post, we’re putting the spotlight on one of our Knowledge Base Analysts, Isabella Torchia. Here, she discusses the parallels between her passion for improv and life at IntelliResponse – an environment that fosters one of improv’s golden …

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