As children, we were taught that dinosaurs started to go extinct 65 million years ago, due to a massive asteroid impacting the earth. I’m not trying to insinuate that the extinction didn’t happen, because it did. What I do find …
In our last blog we looked at revolutionizing the overall customer experience with the help of Virtual Agent technology. Here are some more ways the technology boosts customer loyalty and makes for a more pleasant customer interaction with your company. …
Customer service goes beyond just asking your consumer: “how may I assist you?” It is a practice that constantly strives to cater to the needs of its life force – the consumer. In our ever-expanding digital age, consumer needs have …
Today more than ever, the first place consumers are going to find answers to their issues is online. Consumers are trying to self-serve from your website, their smartphone or tablet, or from social media channels like Facebook or Twitter. So …
As we all know, there’s a number of ways to accomplish anything in life. Just like there’s many ways to train your dog or many ways to get to work, there are many ways to rollout online self-services. But dig …
The mobile wars are heating up again with Google and Apple going head to head in what many believe to be one of the most important technology battles yet: Apple’s Siri vs. Google Voice Search. Think you know everything about …