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Are Dinosaurs Really Extinct? Modernizing Traditional Contact Center Operations

Are Dinosaurs Really Extinct? Modernizing Traditional Contact Center Operations

Posted on May 23, 2013 in Blog, Customer Service Software

As children, we were taught that dinosaurs started to go extinct 65 million years ago, due to a massive asteroid impacting the earth. I’m not trying to insinuate that the extinction didn’t happen, because it did. What I do find …

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All Good Things Come to an End…Or Not! Continuing The Customer Service Revolution

All Good Things Come to an End…Or Not! Continuing The Customer Service Revolution

Posted on April 19, 2013 in Blog, Customer Service Software, Virtual Agent Software

In our last blog we looked at revolutionizing the overall customer experience with the help of Virtual Agent technology. Here are some more ways the technology boosts customer loyalty and makes for a more pleasant customer interaction with your company. …

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Consumers of the World, Unite! Revolutionizing the Customer Experience

Consumers of the World, Unite! Revolutionizing the Customer Experience

Posted on April 17, 2013 in Blog, Customer Service Software, Virtual Agent Software

Customer service goes beyond just asking your consumer: “how may I assist you?” It is a practice that constantly strives to cater to the needs of its life force – the consumer. In our ever-expanding digital age, consumer needs have …

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Putting the Customer Back In Online Customer Service Software

Putting the Customer Back In Online Customer Service Software

Posted on March 22, 2013 in Blog, Customer Service Software

Today more than ever, the first place consumers are going to find answers to their issues is online. Consumers are trying to self-serve from your website, their smartphone or tablet, or from social media channels like Facebook or Twitter. So …

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Online Self-Service Excellence at Front Range Community College [Infographic]

Online Self-Service Excellence at Front Range Community College [Infographic]

Posted on February 19, 2013 in Blog, Customer Service Software, Online Customer Service, Virtual Agent Software, Web Self Service

As we all know, there’s a number of ways to accomplish anything in life. Just like there’s many ways to train your dog or many ways to get to work, there are many ways to rollout online self-services. But dig …

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Siri vs. Google Voice Search [Infographic]

Siri vs. Google Voice Search [Infographic]

Posted on January 24, 2013 in Customer Service Software, Uncategorized, Web Self Service

The mobile wars are heating up again with Google and Apple going head to head in what many believe to be one of the most important technology battles yet: Apple’s Siri vs. Google Voice Search. Think you know everything about …

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