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Getting The Right Mobile Customer Experience

Getting The Right Mobile Customer Experience

Posted on February 11, 2013 in Blog, Mobile Customer Service, Online Customer Service, Online Self Service, Web Self Service

Over the past few years, we’ve witnessed the rapid adoption of the mobile platform as the personal information device of choice. According to Pew Research Center, as of February 2013, 31% of American adults had a tablet and 45% had …

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Virtual Agents: A Coming Out Party

Virtual Agents: A Coming Out Party

Posted on November 23, 2012 in Blog, Mobile Customer Service, Online Self Service, Virtual Agent Software, Web Self Service

We are coming into the “party” season — Thanksgiving to New Years — a time of work parties, school parties, kids parties, skating parties, parties of all types — what a great time of year.  Over the past few weeks …

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Virtual Agents for Mobile: Staying Ahead of Mobile Customer Self-Service Trends

Virtual Agents for Mobile: Staying Ahead of Mobile Customer Self-Service Trends

Posted on November 15, 2012 in Blog, Mobile Customer Service, Online Self Service, Virtual Agent Software

Virtual Agents provide a great way for organizations to provide a truly engaging web self-service experience for their customers. But it’s critical for organizations to ensure mobile is part of their overall web self-service offering. Mobile’s Impact On Your Business …

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Making Mobile Banking a Breeze with Self-Service Features

Posted on October 3, 2012 in Blog, Mobile Customer Service, Virtual Agent Software

Our desire to stay connected on the go can clearly be seen by the rapid growth of the digital tablet market, with tablet sales predicted to outpace PC sales by 2015.2 It’s no wonder that innovative businesses are working hard …

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7 Revealing Facts About Mobile Customer Self-Service…And How You Can Get it Right!

7 Revealing Facts About Mobile Customer Self-Service…And How You Can Get it Right!

Posted on September 6, 2012 in Blog, Customer Service Software, Mobile Customer Service, Online Customer Service, Online Self Service, Virtual Agent Software

In previous blog posts, we’ve spoken extensively on how Virtual Agents provide an ideal solution for B2C organizations who want to provide a truly engaging web self-service experience for their customers. While many businesses are presently focused on delivering self-service …

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Higher Education Institutions See An Influx in the Use of Mobile Websites

Posted on February 9, 2012 in Mobile Customer Service, Online Self Service

Fifty-two percent of prospective college students said they had viewed a school’s website on a mobile device in 2011—more than double the percentage from 2010, according to a new article by Dennis Carter, Assistant Editor of eCampus News. The article …

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