You have an amazing website with top of the line graphics and award winning content. You’ve managed to intrigue your customer (a good sign!) and now they’ve got questions, so they head on over to your FAQ page. The ‘Frequently …
Let’s face it, we’re so deeply entrenched in the digital age, that there’s no turning back now. A company’s website has become the first point of contact for more and more customers, with fifty-seven percent of inbound calls coming from …
Avista Utilities recently deployed IntelliResponse Virtual Agent technology for online customer self-service and their deployment is absolutely stellar. Avista leveraged many of the online self-service best practices that make for a great Virtual Agent deployment. From a consumer’s perspective, Avista …
All too often we tend to focus our attention on the “organization” itself that deploys an online self service solution. But dig a little deeper and you’ll often find one or two extremely committed individuals within each of our client …
Location is the single biggest factor that influences real-estate valuations. But, the same principle can be applied to the world of knowledge management software. Consider online self-service delivered through virtual agent technology (a specialized component within the knowledge management software …
On Wednesday, Feb 27, representatives from some of North America’s leading insurance and financial institutions gathered in Boston, for one very simple reason: to learn how technology can benefit them and their customers. The event, Celent Innovation & Insight Day …