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Where Good Customer Service Goes to Die: The Problems with FAQs and Site Search

Where Good Customer Service Goes to Die: The Problems with FAQs and Site Search

Posted on May 15, 2013 in Blog, Online Self Service, Virtual Agent Software

You have an amazing website with top of the line graphics and award winning content. You’ve managed to intrigue your customer (a good sign!) and now they’ve got questions, so they head on over to your FAQ page. The ‘Frequently …

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One Week, Three Tradeshows, 47 Coffees Later…

One Week, Three Tradeshows, 47 Coffees Later…

Posted on May 10, 2013 in Blog, Virtual Agent Software, Virtual Assistant Software

It was quite busy last week for IntelliResponse as we participated in three tradeshows: Gartner Customer 360 Summit, NetFinance and CS Week. While each show had a slightly different focus, all were aimed at helping customer service and marketing professionals …

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The Price of a Poor Online Experience – Getting Heavier Every Day

The Price of a Poor Online Experience – Getting Heavier Every Day

Posted on May 1, 2013 in Blog, Online Self Service, Virtual Agent Software

Let’s face it, we’re so deeply entrenched in the digital age, that there’s no turning back now. A company’s website has become the first point of contact for more and more customers, with fifty-seven percent of inbound calls coming from …

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All Good Things Come to an End…Or Not! Continuing The Customer Service Revolution

All Good Things Come to an End…Or Not! Continuing The Customer Service Revolution

Posted on April 19, 2013 in Blog, Customer Service Software, Virtual Agent Software

In our last blog we looked at revolutionizing the overall customer experience with the help of Virtual Agent technology. Here are some more ways the technology boosts customer loyalty and makes for a more pleasant customer interaction with your company. …

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Consumers of the World, Unite! Revolutionizing the Customer Experience

Consumers of the World, Unite! Revolutionizing the Customer Experience

Posted on April 17, 2013 in Blog, Customer Service Software, Virtual Agent Software

Customer service goes beyond just asking your consumer: “how may I assist you?” It is a practice that constantly strives to cater to the needs of its life force – the consumer. In our ever-expanding digital age, consumer needs have …

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Insurers and Financial Institutions MUST Get Online Self-Service Right. Here’s Why.

Insurers and Financial Institutions MUST Get Online Self-Service Right. Here’s Why.

Posted on February 28, 2013 in Blog, Online Self Service, Virtual Agent Software, Virtual Assistant Software

On Wednesday, Feb 27,  representatives from some of North America’s leading insurance and financial institutions gathered in Boston, for one very simple reason: to learn how technology can benefit them and their customers. The event, Celent Innovation & Insight Day …

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