You have an amazing website with top of the line graphics and award winning content. You’ve managed to intrigue your customer (a good sign!) and now they’ve got questions, so they head on over to your FAQ page. The ‘Frequently …
It was quite busy last week for IntelliResponse as we participated in three tradeshows: Gartner Customer 360 Summit, NetFinance and CS Week. While each show had a slightly different focus, all were aimed at helping customer service and marketing professionals …
Let’s face it, we’re so deeply entrenched in the digital age, that there’s no turning back now. A company’s website has become the first point of contact for more and more customers, with fifty-seven percent of inbound calls coming from …
In our last blog we looked at revolutionizing the overall customer experience with the help of Virtual Agent technology. Here are some more ways the technology boosts customer loyalty and makes for a more pleasant customer interaction with your company. …
Customer service goes beyond just asking your consumer: “how may I assist you?” It is a practice that constantly strives to cater to the needs of its life force – the consumer. In our ever-expanding digital age, consumer needs have …
On Wednesday, Feb 27, representatives from some of North America’s leading insurance and financial institutions gathered in Boston, for one very simple reason: to learn how technology can benefit them and their customers. The event, Celent Innovation & Insight Day …