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One Week, Three Tradeshows, 47 Coffees Later…

One Week, Three Tradeshows, 47 Coffees Later…

Posted on May 10, 2013 in Blog, Virtual Agent Software, Virtual Assistant Software

It was quite busy last week for IntelliResponse as we participated in three tradeshows: Gartner Customer 360 Summit, NetFinance and CS Week. While each show had a slightly different focus, all were aimed at helping customer service and marketing professionals …

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The Wizards Behind the Curtain: Are You Buying Enterprise Software, or an Army of “Consultants”?

The Wizards Behind the Curtain: Are You Buying Enterprise Software, or an Army of “Consultants”?

Posted on April 5, 2013 in Blog, Virtual Assistant Software

The past few years have been a real boon for the enterprise software as a service space.  IntelliResponse’s core market, (next generation online service and Enterprise Virtual Agents), has also enjoyed a particularly strong growth period in the past 24 …

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Insurers and Financial Institutions MUST Get Online Self-Service Right. Here’s Why.

Insurers and Financial Institutions MUST Get Online Self-Service Right. Here’s Why.

Posted on February 28, 2013 in Blog, Online Self Service, Virtual Agent Software, Virtual Assistant Software

On Wednesday, Feb 27,  representatives from some of North America’s leading insurance and financial institutions gathered in Boston, for one very simple reason: to learn how technology can benefit them and their customers. The event, Celent Innovation & Insight Day …

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Web Self-Service: The Evolution [Infographic]

Web Self-Service: The Evolution [Infographic]

Posted on November 30, 2012 in Blog, Virtual Agent Software, Virtual Assistant Software, Web Self Service

Like many technologies, web self-service has undergone an evolutionary process over the years. But it’s only in the last few years where we’ve witnessed the most dramatic changes. The following infographic, “The Evolution of Web Self-Service”, maps out this evolutionary …

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How to Lower Call Center Volume Using a Smart Solution

How to Lower Call Center Volume Using a Smart Solution

Posted on November 16, 2012 in Blog, Virtual Agent Software, Virtual Assistant Software

Call Center Growing Pains “Please be advised we are experiencing higher than normal call volumes”  — never a pleasant phrase to hear when you are placing a call to a contact center, but one that consumers hear more and more …

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Choosing the Right Virtual Agent Provider

Choosing the Right Virtual Agent Provider

Posted on October 18, 2012 in Blog, Customer Service Software, Online Customer Service, Virtual Agent Software, Virtual Assistant Software, Web Self Service

Today’s Virtual Agent technologies are truly revolutionary, with features that are striking and impressive. If you’re currently exploring Virtual Agent solutions, it’s useful to have a clear understanding of how available features and functionality will contribute value to your organization …

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