It was quite busy last week for IntelliResponse as we participated in three tradeshows: Gartner Customer 360 Summit, NetFinance and CS Week. While each show had a slightly different focus, all were aimed at helping customer service and marketing professionals …
The past few years have been a real boon for the enterprise software as a service space. IntelliResponse’s core market, (next generation online service and Enterprise Virtual Agents), has also enjoyed a particularly strong growth period in the past 24 …
On Wednesday, Feb 27, representatives from some of North America’s leading insurance and financial institutions gathered in Boston, for one very simple reason: to learn how technology can benefit them and their customers. The event, Celent Innovation & Insight Day …
Like many technologies, web self-service has undergone an evolutionary process over the years. But it’s only in the last few years where we’ve witnessed the most dramatic changes. The following infographic, “The Evolution of Web Self-Service”, maps out this evolutionary …
Call Center Growing Pains “Please be advised we are experiencing higher than normal call volumes” — never a pleasant phrase to hear when you are placing a call to a contact center, but one that consumers hear more and more …
Today’s Virtual Agent technologies are truly revolutionary, with features that are striking and impressive. If you’re currently exploring Virtual Agent solutions, it’s useful to have a clear understanding of how available features and functionality will contribute value to your organization …