Most website self service initiatives fail miserably because they don’t deliver what website visitors want – concise, consistent answers to their questions. Website search solutions deliver pages of confusing, ambiguous “possible answers” that frustrate visitors to your website, and chip away at brand and customer loyalty.

IntelliResponse transforms the way visitors, customers, staff & partners interact with your website. Our award-winning website self-service solution makes it easy for your website visitors to type in a question in natural language and get one right answer —24x7. And with over 140 live, customer facing implementations at institutions throughout North America, IntelliResponse is the de-facto leader in delivering proven self-service solutions .

The largest corporations and institutions in the World trust their web self-service to IntelliResponse, and include TD Canada Trust, ING Direct, American Express, Scotiabank, Ohio State, and Penn State University.

Our promise – go live in 60 days and deliver one right answer to at least 80% of visitor questions.

What we do

Improve visitor self-service experience – over 90% of questions receive One Right Answer
Optimize use of call center staff by eliminating up to 80% of routine phone calls & emails
Increase the online conversion of visitors to customers by delivering a compelling online experience
Control messaging and brand identity with precise, consistent and managed answers
Capture every question in a 24x7 Research Agent to drive actionable insights – new and improved products, services and communication
Improve the conversion rate of marketing campaigns that drive visitors to website landing pages

Overview

What we do