Are You Facing These Challenges?

• First time web site visitors are impatient and demanding and abandon our site quickly because they cannot easily find what they want

• The abandonment rate for online buyers at the moment of transacting is below industry averages

• Call centre costs continue to rise despite investments in website search tools designed to offload the call center

• Voice of the customer – we are unable to systematically identify, capture and transform online visitor behavior into actionable insights about products, services or processes

IntelliResponse Solution to eBusiness

• Increase the stickiness of the website by engaging visitors in a compelling high value “virtual dialogue” that answers their initial questions precisely
  
• Increase online sales conversion by answering questions and/or objections stopping visitors from completing online transactions
  
• For authenticated customers, capture every question asked and tag the customer’s file with high relevancy insights about their needs and interests. Leverage these customer insights to increase the conversion of future customer marketing offers
• Voice-of-the Customer - Capture and aggregate all visitor questions and transform them into actionable insights into new products, services and processes
• Control and reduce call center staffing levels by reducing calls and emails by up to 80%
• Increase customer satisfaction by providing authenticated customers with a 24x7 self-help service that provides precise answers to their “How do I?” questions