Are You Facing These Challenges?

• Not enough web site visitors are converting to customers
• Existing customer loyalty & revenue - Customers expect 24x7 help and service and are upset because we can’t provide this
• We don’t know enough about our customers to target marketing offers that are relevant
• Training sales & service personnel to sell and support my product is a big problem – the cost and time to readiness is to high
• Call center cost & productivity - The cost I pay for call center support is too high, and call center agents provide inconsistent service to calls and emails
• Marketing effectiveness - The conversion rate for email and web based marketing campaigns is poor
• Voice of the Customer - We do a poor job extracting customer needs or new feature ideas from customer interaction data - and as a result don’t leverage this data
• Regulatory/compliance - We need to tighten up our customer communication on regulatory or compliance related areas to mitigate our future risk

IntelliResponse for Product Managers

• Reduce early visitor abandonment by engaging visitors in a compelling high value “virtual dialogue” that answers their initial questions precisely
• Increase online conversion by answering questions or concerns preventing them from completing online transactions
• Capture every question asked and tag the customer’s file with high relevancy insights about their needs and interests. Leverage these customer insights to increase the conversion of future customer marketing offers
• Capture and aggregate all stakeholder questions and transform them into actionable insights into new products, features, services and processes
• Control and reduce call center staffing levels by reducing calls and emails by up to 80%
• Increase customer satisfaction by providing authenticated customers with a 24x7 self-help service that provides precise answers to their “How do I?” questions
• Increase the confidence and readiness of Sales staff to sell the product by providing instant access to product related answers as well as how to answer all sales objections
• Reduce compliancy risk by providing single, consistent, approved answers to all stakeholders on risk based topics