November 2, 2007 - IntelliResponse Announces Record Nine Month Growth in 2007
For the first 9 months of 2007, IntelliResponse Systems has achieved record growth in all aspects of its business. Total contract value increased 305%, 25 new customers went live and customer website queries increased by 80%.
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October 2, 2007 - QuikStart Program Guarantees Customers Go-Live in 45 Days
Announced nine months ago by IntelliResponse, QuikStart has been universally endorsed by customers. Twenty-five (25) new customer implementations have gone live with QuikStart in 2007, reducing their time-to-value significantly.
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September 27, 2007 - IntelliResponse Announces 3rd Product Release for 2007
IntelliResponse, one of the pioneers in offering customers a fully hosted, web based application "on demand" that requires minimal IT involvement, is announcing the general availability of Release 5.6, and represents the 3rd software release in 2007.
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September 6, 2007 - Enbridge Gas Distribution Goes Live for 1.8 Million Customers
To provide exceptional customer self-service on the Enbridge web site, its 1.8 million customers are able to ask questions in natural language 24x7 and get One Right Answer every time.
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August 10, 2007 - Penn State University Signs Enterprise Agreement With IntelliResponse
Faced with an ever increasing demand to provide campus wide information to students and other stakeholders on a 24x7 basis, and a limited number of staff to handle the volume of requests, Penn State selected IntelliResponse as a hands down winner.
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July 30, 2007 - IntelliResponse Announces Comprehensive Customer Portal
MyIntelliresponse is a comprehensive customer service portal that contains best practices and sample templates created from over 140 live website self-service implementations.
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July 29, 2007 - Athabasca University Saves $5 for every $1 Invested in IntelliResponse
In the past four years, since the implementation of IntelliResponse, total queries from prospective students have gone up by 52% but staffing has only increased by 13%. In short, Athabasca University has saved over $5 for every $1 invested in IntelliResponse, an ROI of 500%
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June 1, 2007 - IntelliResponse Achieves Milestone with 20 Millionth Question Answered With One Right Answer
The patented web self-service solution from IntelliResponse achieved a significant milestone today when a visitor to the TD Canada Trust retail banking web site asked the 20 millionth question – and received one right answer back!
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May 1, 2007 - IT Help Desks Rely on IntelliResponse Web Self-Service for Accurate Answers
IntelliResponse reduces routine calls and emails dramatically, and optimizes the productivity of Help Desk staff
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April 15, 2007 - Accenture Selects IntelliResponse for Web Self-Service Initiative
One of the largest and most prestigious global management consulting, technology services and outsourcing companies in the World has selected IntelliResponse to deliver a website self-service solution for one of its most important customers.
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March 1, 2007 - Industry Veterans Join the IntelliResponse Management Team
IntelliResponse has experienced significant growth in its core business, and the company is poised to capitalize as the leader in customer facing web self-service solutions. To help manage this growth, IntelliResponse has increased the depth of its management team with the announcement of two key hires to fill the roles of CTO and VP Sales.
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February 5, 2007 - IntelliResponse Extends Open Web Services Platform
Visitor session information from IntelliResponse web self-service solution can be integrated into complementary 3rd party and customer systems that support open standards
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January 31, 2007 - IntelliResponse Granted US Patent on Delivering One Right Answer
IntelliResponse Systems Inc., a leading natural language web self-service provider to the commercial and education markets was awarded Patent U.S. Pub No. 20030145001 for unique indexing and matching technology that allows IntelliResponse to return One Right Answer to natural language user queries.
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January 1, 2007 - UK Expansion Continues as IntelliResponse Announces Go-Live Announcements
IntelliResponse’ rapid growth continues in the UK through its sales agent partnership with Single Rapid Limited, an IT solutions and support service company with a long history and track record in the UK.
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