SmartSource from IntelliResponse is a service offering for organizations to maximize the entire short and long term value achieved from the investment. One of the critical success factors for any website self-service initiative is to keep the content up-to-date, relevant and topical. Don't believe anyone who suggests they "run themselves"! The quality and performance of the system needs to be monitored, content gaps need to be filled, and existing content needs to be updated. Your organization can do this - or IntelliResponse can take prime responsibility for you.

Key Elements of SmartSource

• A Project Manager will be assigned accountable for your ongoing success
  
• IntelliResponse will assume ongoing responsibility for the monitoring and maintenance of the system, and develop monthly reports regarding your system’s performance—with limited involvement of internal staff
• We will identify ongoing content gaps and ensure new approved content is published in a timely manner
• We will recommend other ways you can improve the adoption and satisfaction with the user experience

The Bottom Line