About Us

IntelliResponse Equips Leading Brands with the Power to Create Profitable Online Conversations

David9 About Us

IntelliResponse is the world’s leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

Trusted by the Top Global Brands and Public Institutions

Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, Harris Bank, ING Direct, Progress Energy, Copa Airlines, Penn State University, and Yale University.

Patented, Enterprise Virtual Agent Solutions

With our Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience. In 2007, IntelliResponse was awarded a US patent for its unique virtual agent technology.

Multi-Channel Sales & Customer Service

IntelliResponse is a true multi-channel virtual agent solution, with customers deploying our EVA solution simultaneously across multiple customer engagement touch points including: the web, social, mobile and agent channels.

The Gold Standard in First Line Customer Experience Management

With more than 450 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.

 

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IntelliResponse and [24]7

On November 10th, 2014, IntelliResponse was acquired by [24]7, creating a company with the most diverse and comprehensive suite of customer service solutions in the industry.

[24]7 makes customer service and sales simple. Their platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. They do this over 2.5 billion times a year for the world’s leading companies. [24]7’s platform enables an omnichannel interaction experience. They connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud.

For more information, visit: www.247-inc.com.