IntelliResponse is the world’s leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, Harris Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.
With our Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience. In 2007, IntelliResponse was awarded a US patent for its unique virtual agent technology.
IntelliResponse is a true multi-channel virtual agent solution, with customers deploying our EVA solution simultaneously across multiple customer engagement touch points including: the web, social, mobile and agent channels.
With more than 360 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.