Intelliresponse and CRM Magazine Webinar: Customer Knowledge Improves Profit – Give them answers fast!

SEPTEMBER 29TH, 2010 • 11:00am PT / 2:00pm ET
David Myron
Editorial Director
CRM magazine
Louis Têtu
Executive Chairman
David Lloyd

When it comes to improving collaboration and productivity, there are few things that are more important than getting the right information when an agent or customer needs it. However, with an increasing amount of structured and unstructured data coming into organizations over multiple touch points and stored in disparate systems, organizations are struggling to get fast, dynamic access to relevant information. Fortunately, there are solutions available that enable organizations to get the right answer to customers and agents in assisted and self-service channels, 24 hours a day, 7 days a week.

Join Coveo and Intelliresponse to learn how these solutions can help you

  • uncover trends, opportunities, and threats by providing a bird’s-eye view of information;
  • reduce average handle time and increase first-call resolution rates;
  • generate and capitalize on valuable voice-of-the-customer data;
  • move beyond mere CRM integration to drive customer satisfaction and cost savings—all without moving data;
  • derive more value from existing systems by leveraging a central, unified index of information; and
  • truly solve customer service problems as you improve the overall customer experience.

Register now to view this free one-hour Web seminar.

Audio is streamed over the Internet, so turn up your computer speakers!


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