Genesis of IntelliResponse

IntelliResponse was founded in 2000 because of the frustration trying to find basic information on corporate websites. Site Search solutions deliver a frustrating and confusing experience for visitors simply looking for answers to common queries.

Imagine a prospective student going to visit Admissions at your University, asking an Advisor for some basic information and being directed to hundreds of possible places where the answer may be found - and being told to find it herself! Your students would leave in droves, and you wouldn't be in business very long. This experience is happening to our website visitors millions of times every day - and we're confused why so many potential students just seem to disappear anonymously and move on to your competitors!

The implications of delivering a poor visitor website experience are costly:

Prospective students get frustrated and move on to a competitor's site – studies show over 50% of visitors move on when the website experience is poor
Student loyalty and retention is impacted
Emails and phone calls to higher cost live channels continue – cost reduction goals become unattainable
Brand strength is chipped away – one interaction at a time
Wrong answers to questions introduce legal and business risks

The One Right Answer company

The patented “One Right Answer” solution from IntelliResponse was developed with, and initially deployed to a number of large Universities. Through word-of-mouth marketing, IntelliResponse quickly became the leading solution for Universities and Colleges throughout North America who were looking to provide a 24x7 service for prospective and enrolled students.

The company was awarded a US patent in 2007 for the One Right Answer technology, and its mission is to provide the best website self-service experience in the industry.

In 2003 the company expanded its industry presence into the commercial marketplace, and was rapidly adopted by the World’s largest corporations in financial services, travel & transportation and consumer goods who were looking to use online customer service as a competitive differentiator.

IntelliResponse - the de-facto leader in Higher Education

IntelliResponse is the de-facto leader in website self-service solutions for Higher Education. We have over 100 live sites in production today at the most prestigious schools across North America and the UK, adding more than 25 new schools in the last 9 months alone. And IntelliResponse is being used throughout the campus in enrollment, student services, continuing education, staff & faculty, and many more.

Live in 45 days - guaranteed

We make it easy for a school to implement a solution - our QuikStart program leverages the experience we've built and guarantees you can be live in 45 days. IntelliResponse will also take responsibility for maintaining and supporting the application and knowledge base to keep it up to date and relevant.

Corporate Profile

Genesis of IntelliResponse

The One Right Answer company

IntelliResponse - the de-facto leader in Higher Education

Live in 45 days - guaranteed