"I can honestly say that there is no downside to the product. The cost is well, well worth it; the benefits far outweigh the budget hit."

“IntelliResponse is a fantastic product and phenomenally flexible. It’s robust, full-featured and easy to use. We got it up and running in two weeks with no post-implementation surprises.”
— Mary- Beth Kurilko, Asst. Director of Admissions, Temple University

"We were one of the first schools in the U.S. to implement IntelliResponse. From the start of our discussions to the implementation of our system, the team from Intelliresponse provided great service. IntelliResponse is incredibly easy to implement and to use. A recent student survey showed that user satisfaction with the IntelliResponse product is very high."
—Marc Cain, CIO, Cincinnati State Technical and Community College

"We saw the potential in IntelliResponse to help us get our admission email and help systems under control. We used to get several hundred emails per day through several generic email service accounts, many of which were asking the same or very similar questions. These escalation emails have been reduced to about a dozen per day on average from an average 750 daily queries for the past year. By centralizing our help systems we have a better opportunity to keep the help information current and relevant and provide a means for students to get some level of help even when the office is closed."
— Jeff Overton, Registrarial Systems & Technology, University of Guelph

“We found that the Intelliresponse Staff provided just the right amount of hand-holding, after which we were comfortable moving forward on our own. The iR trainers were great at explaining things in understandable terms, and simplifying the process. We actually found the process...fun!”
—Allen Kraus, Associate Director, Undergraduate Admissions and First Year Experience, The Ohio State University

"IntelliResponse is a very important component in our initiative to improve communication with prospective and current students. We have strategically placed the "Ask LLU" question box throughout our website and featured it in all of our new print and digital marketing materials. Many students and staff have commented on how beneficial Ask LLU has been to them in getting answers to their questions."
—Brian Harris, IT Project Manager, Loma Linda University

“I would definitely recommend IntelliResponse to other postsecondary institutions. A pain-free implementation.”
—Marianne Schroeder, Assistant Registrar, Student Relations & Strategic Initiatives, University of British Columbia

“AskUVic (or IntelliResponse) takes care of the general questions and allows students to focus inquiries on their specific situations. It has been a great resource for staff both inside and outside of our office—for student recruiters, tour guides, program advisors along with our front counter and telephone staff.”
—Kathleen Boland, Coordinator of Support Services, University of Victoria

“We’re delighted with the success of ASK Fanshawe! With the number of web inquiries growing exponentially at Fanshawe, we needed this service to provide instant answers for our students, clients and staff. We’ve had over 20,000 hits in just a few months and we have the ability to respond rapidly to any changes in customer need. ASK Fanshawe even worked during the power blackout; IntelliResponse provides a great service.”
—Marilyn Turner, Assoc. Registrar, Info. and Customer Service, Fanshawe College

“IntelliResponse not only significantly reduced e-mails but allowed us to communicate with our audience in a very interactive way.”
—Trish Sullivan, Liaison Officer, McMaster University

“It’s an amazing system! IntelliResponse strengthens our web site structure and serves the needs of our customers in a real-time environment. It also enhances communication between departments.”
—Andrea Nadeau, Electronic Recruitment Coordinator, University of Ottawa

"Not only did IntelliResponse reduce the volume of e-mails we answered, it allowed us to spend quality time with the inquiries that needed the extra attention."
—Jessica Wrightson, International Liaison Officer, University of Alberta

“IntelliResponse has dramatically improved the service we provide to students and saved our staff a great deal of valuable time.”
—Linda Bonneville, Athabasca University

“IntelliResponse has been a very effective tool for Mount Royal College. Prior to launching IR, we had experienced tremendous growth in the number of email inquiries in our Enrollment Services area. It had become difficult for staff to respond in a timely manner. The implementation of IR was very manageable and has resulted in a significant decline in the number of electronic inquiries requiring direct response from staff. Most importantly, service to students has improved, particularly in terms of the timeliness of responses to inquiries.”
—Randy Paquette, Director, Admissions and Client Services, Mount Royal College

“Our implementation of intelliresponse went without a hitch. The support we received from Intelliresponse was always first rate.”
—Richard Dumala, Manager, Web Services Group, University of Windsor

“IntelliResponse is consistent with the College of Charleston’s vision to leverage technology to build community and improve campus communication. Our IntelliResponse service, branded “Ask CofC”, is an inaugural success among our knowledge management activities. The IR system improves the quality of our service by decreasing the average response time to questions and by providing consistent responses to commonly occurring questions in context, allowing our staff to intervene only in the exceptional cases.”
— Marcia Moore, Director of Admin. Computing and Telecommunications, College of Charleston

“More than 3300 inquiries in the first month, and launched in the middle of August with no publicity to students. They simply came to our web page and learned how to "Ask Away!" It's completely self-explanatory to the user. Now, after six weeks, we've only had 52 questions escalated from the nearly 4500 total questions asked. We could have never kept up with this kind of volume without IntelliResponse.”
—Steve McKellips, Director of Admissions, University of Wisconsin-Whitewater

"This system has significantly decreased the number of emails received by our office. It's easy to use and enables our students to get their required information in seconds."
— Maria Soon, Recruitment Officer, University of Alberta