Athabasca University (AU) is Canada's leading distance-education and online university with over 37,000 students per year, following a period of rapid growth which has seen enrollment double over a six-year period.

• $5 saved for every $1 invested in IntelliResponse – 500% ROI
• Over 1 million questions asked since go-live in 2003
• 20,000 queries per month with over 95% answered with One Right Answer
• Total queries have risen 52% in last 4 years, but staffing has increased by only 13% due to IntelliResponse
• Emails virtually eliminated
• Quality of staff interactions with students increased due to elimination of repetitive questions – average call time has increased by 31%

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Ranked among the 40 best universities in the world, The University of British Columbia (UBC) has over 45,000 students enrolled.

• 84% of all student questions answered with 1 right answer 24x7
• Over 2 million questions asked
• 85% reduction in email volumes, facilitating dramatic improvements in level and quality of live interactions by student services staff
• 25 headcount savings in future staff needs

Temple University is a comprehensive public research university with more than 34,000 students, and is the 6th largest provider of professional education in the United States.

• Answered nearly a quarter of a million questions since implementation two years ago
• Saved almost 20,000 hours of work for admissions staff - equates to about 6 full-time staff
• Capturing every question asked allows Temple University's various departments to offer optimal service and satisfaction

Cincinnati State Technical and Community College offers programs to nearly 14,000 students from the Tri-State and 49 countries.

• 98% of questions successfully answered
• Savings of 204 hours of work per month for the already busy staff.
• Guaranteed consistency of the responses and tone, something almost impossible to achieve over the telephone