IntelliResponse in Higher Education

Your website needs to deliver answers to prospective students, staff, parents and alumni around the clock. Are you making it easy for visitors to your website to find the answers they need when they need them?

Most website self service initiatives fail miserably because they don’t deliver what website visitors want – concise, consistent answers to their questions. Website search solutions deliver pages of confusing, ambiguous “possible answers” that frustrate visitors to your website, and chip away at brand and student loyalty.

IntelliResponse transforms the way students, staff, alumni, & parents interact with your website. Our award-winning website self-service solution makes it easy for your website visitors to type in a question in natural language and get one right answer —24x7. And with over 100 live, student facing implementations at schools throughout North America, IntelliResponse is the de-facto leader in delivering proven self-service solutions .

What we do

• Improve visitor self-service experience – 87% of questions receive One Right Answer
  
• Optimize use of resource or call center staff by eliminating up to 80% of routine phone calls & emails
  
• Increase the conversion of prospective students to enrolled by delivering a compelling online experience
  
• Control messaging with precise, consistent and managed answers
  
• Capture every student question in a 24x7 Research Agent to drive actionable insights – new and improved programs, courses, services and communication