Higher education institutions deal with hundreds and thousands of constituents ranging from students, staff, faculty, parents and alumni. Each individual has questions about your campus, services offered, employment, athletics…and the list goes on.  The IntelliResponse Campus Wide solution can easily scale to any campus environment – from admissions to alumni – we make it simple for your constituents to ask their questions on line and receive ONE RIGHT ANSWER anytime of day or night.

Challenges faced across the campus

• The school receives thousands of general and routine phone calls and emails every week
• There is no central place to easily find information, our website is very cumbersome and our search engine produces too many results that are not specific enough
• Limited staff resources are consumed with replying to repetitive emails because constituents do not have an easy to use resource to find answers to their questions
• Staff do not have enough time to work on other projects or take phone calls from constituents that have more complex issues
• Constituents do not know how to search for information on your website and become frustrated and so they call because it’s easier
• Demand for 24/7 support is increasing
• Staff are retiring and institutions are losing years of valuable institutional knowledge

IntelliResponse solution

• Eliminate general inquiries by having constituents ask their questions through IntelliResponse before calling the institution
• Provide consistent and accurate information and instructions every time a question is asked
• Enable online support 24/7 without hiring any additional staff resources
• Provide an easy to use tool that encourages non-technical constituents to feel comfortable with self-service
• Capture real data about the number and nature of questions that were asked each day, month or year
• Answer an unlimited number of questions around the clock
• Help new staff learn the organizational protocol by providing a quick and easy reference tool

Sample live sites for campus wide