Challenges faced by Continuing/Distance/Adult Education

• Students are demanding better student services from Continuing/Distance education providers
• Enrollment is growing and institutions need to focus on building stronger communications infrastructures to handle increased demand for customer service
• Staff are spending up to 80% of their time answering routine phone calls and emails
• Inconsistent information is being delivered by our staff over the phone
• Students and staff do not know how to search for information on your website and become frustrated when they cannot call anyone after hours
• We do not know if students course needs are changing
• Constituents are demanding 24/7 support, traditional office hours are inconvenient for requesting support

IntelliResponse Solution for Continuing/Distance/Adult Education

• Improve student support by enabling online support 24/7 without hiring any additional staff resources and answer an unlimited number of questions around the clock
• Eliminate general inquiries by having constituents ask their questions through IntelliResponse so that staff can focus on higher value activities
• Provide consistent and accurate information and instructions every time a question is asked
• Provide an easy to use tool that encourages non-technical constituents to feel comfortable with self-service
• Capture every question constituents are asking to learn about their changing needs and requirements

Sample live sites for Continuing/Distance/Adult Education