Challenges faced by Enrollment Management & Student Services

• Students can’t find information on your website, which leads to high volumes of student inquiries with limited staff resources
• Staff are spending up to 80% of their time answering routine phone calls and emails
• Students have high expectations for immediate answers to their questions and do not want to wait for a reply or call back
• Delivering consistent and accurate information to student inquiries is challenging
• Enrollment targets are increasing and a better infrastructure is needed to help students easily find immediate answers to their questions
• New staff members do not know where to find information in order to advise students
• We do not know what the changing needs and interests of our students are

IntelliResponse Solution

• Allow your students to simply ask their questions in their own words and get consistent answers, 24/7
• Virtually eliminate repetitive emails and phone calls in order to redeploy staff to higher value activities and projects
• Provide an easy to use tool that encourages non-technical constituents to feel comfortable with self-service
• Give your students a consistent and accurate answer every time they ask a question
• Help new staff learn the organizational protocol by providing a quick and easy reference tool
• Capture every question constituents are asking to learn about their changing needs and requirements and improve future communications and services
• Gain invaluable information about your students to leverage into effective marketing material and campaigns

Customer live sites for Enrollment Management and Student Services