Challenges Faced Servicing International Students

• Students are demanding better student services that are available 24/7 from International education providers
• Enrollment is growing and institutions need to focus on building stronger communications infrastructures to handle increased demand for customer service
• Limited staff resources are consumed with replying to repetitive emails because students do not have an easy to use resource to find answers to their questions
• Students and staff do not know how to search for information on your website and become frustrated when they cannot call anyone after hours
• We do not know what the changing interests and demands are of international students

IntelliResponse  Solution for International Students

• Improve student support by enabling a 24/7 online service without hiring any additional staff resources
• Answer an unlimited number of questions around the clock
• Eliminate general inquiries by having constituents ask their questions through IntelliResponse so that staff can focus on higher value activities
• Provide consistent and accurate information and instructions every time a question is asked
• Automatically answer questions while recognizing spelling errors and unsophisticated writing skills
• Provide an easy to use tool that encourages non-technical constituents to feel comfortable with self-service
• Capture every question international students are asking to learn about their changing needs and requirements

Sample live sites for International Students – Prospective & Current