Challenges faced by Human Resources/Staff and Faculty

• Staff and Faculty cannot find the information that they need, which leads to high volumes of inquiries with limited staff resources
• HR Staff are spending up to 80% of their time answering routine phone calls and emails
• There is no central place for staff and faculty to find the information they are looking for quickly and easily
• Our existing knowledgebase is cumbersome and not user-friendly
• Staff and Faculty demand immediate answers to their questions
• New hires, staff turnover and attrition contribute to endless repetitive inquiries

IntelliResponse Solution for Human Resources/Staff and Faculty

• Eliminate general inquiries by having staff and faculty easily ask their questions through IntelliResponse before contacting the department
• Free up HR staff resources to attend to other critical activities
• Improve staff and faculty support by providing an easy to use tool that encourages non-technical staff and faculty to feel comfortable with self-service
• Enable online support 24/7 without hiring any additional staff resources
• Provide consistent and accurate information and instructions every time a question is asked
• Capture every question constituents are asking to learn about their changing needs and requirements (i.e. interests in new benefits etc.)

Sample Customer Sites for Human Resources/Staff and Faculty