KNOWLEDGE MANAGEMENT INAUGURAL EVENT AT THE COLLEGE OF CHARLESTON

Introduction to Event 

Invitation and description of event  

Seminar agenda, speaker bios and topic descriptions

Presentations

 "Creating a Demand for Knowledge Management in Higher Education"  
Keynote presentation by Dr. Lisa Petrides, President of ISKME
Petrides presents an introduction to the concept of knowledge management, and discusses how higher education's key resources – its people, processes, and technologies - can be better aligned to create a culture of inquiry within education institutions. She discusses key trends and issues that contribute to successful capacity building, which can lead to continuous improvement in administrative and instructional functions throughout the organization. 


"Knowledge Management in Action at Cuyahoga College"
Amy C. Eugene is Director of Knowledge Management for Cuyahoga Community College. She was trained in knowledge management methodology and processes by Ernst & Young’s Center for Business Knowledge. Amy has conducted State, regional and national presentations on knowledge management. 


“Services for the Net Generation at University of British Columbia”
Marianne Schroeder is Assistant Registrar for Student Relations and Strategic Initiatives at the University of British Columbia in Vancouver. Marianne is responsible for UBC’s one-stop customer service operation that spans recruitment, admissions, records, registration and student affairs in a multi-campus environment. Her responsibilities include the evaluation and implementation of new technologies and service methodologies to improve services to students. Hear how the “Ask Me” service at UBC resulted in an 85% reduction in emails by providing automated and correct answers to over 1.3 million student questions. 


“Implementing an Online Knowledge Base at The College of Charleston”
Andrew Bergstrom serves as Technology Coordinator for the Division of Student Affairs at the College of Charleston. Andrew is a member of the campus Information Technology Council and serves as project manager for the College's online knowledgebase Ask CofC. See how the College was able to provide an auto response rate to over 87% of student inquiries and questions. 


“Vision of Knowledge Management at the State of South Carolina”
Dr. Jim Bryant is currently the State Chief Information Officer for South Carolina. See how on demand knowledge and information delivery to stakeholders is a critical initiative at the State of South Carolina, and how this vision will be delivered.

Group workshop

“How can we help each other”