Utilities providers everywhere have watched consumer preferences undergo a major shift. Today’s busy consumers want online access to information and account information on their own terms, and expect to find answers to questions in a self-directed manner outside of regular business hours.
IntelliResponse Virtual Agents makes this possible, so you can give today’s discerning utilities customers the service experience they expect from your website and guide the conversations toward information that encourages purchase decisions.
Watch the videos below for more on IntelliResponse Virtual Agent solutions for utilities providers:
IntelliResponse Virtual Agents for Utilities Companies
EPCOR Grows Customer Base, Dramatically Decrease Call Volumes
Click on the thumbnails below to view our one-page case studies for utilities providers: