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Job Posting: Knowledge Base Analyst

Are you a person who is looking for an opportunity to put your language talents and love for technology to work?  Do you pride yourself on your commitment to outstanding client service?  If you are eager to work for a company where you can make a real impact, then you should check us out!

The Company

IntelliResponse is a young, web-savvy, successful and award-winning software company located in downtown Toronto. We also just happen to be changing the face of online customer service.

Our Virtual Agent technology empowers world renowned organizations like ING Direct, Stanford University, Best Buy and Yale to address their customers’ online questions with the “One Right Answer”.  We are at the forefront of online, mobile and social customer experience management, and we are looking for a few smart, hardworking people to come along for the ride….

The Opportunity – Knowledge Base Analyst

Our client focused Knowledge Base Analysts to work with our client accounts in managing their online communications with customers.  This includes understanding their business needs, developing and maintaining their database of answers to user questions they get through their websites.

As a part of our dynamic Client Services team, you’ll be working alongside others just like you – other smart, logical, and driven client service individuals who work in a team based environment that trust and depend on one another to deliver awesome solutions to our very well-known clients in the industry – and in different languages, no less!

Think you’re the one?

Not a Developer or Database Analyst?  That’s ok – this is a customer supporting role and what we’re actually looking for is a unique blend of logic, linguistics, self-direction, problem solving, organizational, and language skills.  We teach the rest!

You do, however, need to be driven by the ability to deliver exceptional quality work and high degree of customer service on time – every time.  You’ll be using Excel and Word on a regular basis – so you need to be a pro.

It goes without saying, that your presentation and communication skills must be top-notch because you’ll be talking to clients every day.  You need to be excited and passionate about web solutions, because you’ll be working in that space every day.

You also must be fluent in both English and French.  If you happen to also have Spanish, it would be an asset.

This is an opportunity for someone who wants a start in an exciting career and is hungry for growth – Status Quo’ers and 9-to-5’ers need not apply.

What’s in it for you?

This is a perfect opportunity for someone who is looking for an opportunity to work with a highly entrepreneurial award-winning software company that is a leader in the industry and changing the face of customer service.  You will be learning from an experienced and accessible executive team that believes in the power of technology and hard work.

We also just happen to have a flexible work environment that rocks. If you think you’ve got what it takes to keep up with this talented team, then don’t be shy – send us your resume and cover letter at Intelliresponse.careers@intelliresponse.com quoting KBA in the subject line.

IntelliResponse

IntelliResponse provides digital self-service technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What’s more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.

IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Progress Energy, Copa Airlines, Penn State University, and Yale University.

For more information about IntelliResponse, visit www.intelliresponse.com.