Press Releases

Healthcare and Medical Services Company Deploys IntelliResponse Virtual Agent Technology

Company Launches Digital Self-Service Solution as Part of a Newly Designed, User-Friendly Customer Portal

TORONTO, Ontario – July 29, 2014 – IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, today announced that a leading healthcare and medical services company has deployed the IntelliResponse Virtual Agent solution as part of its new customer portal. Using this digital self-service solution, customers will be able to ask questions about all online services related to accounts and billing, and receive a single, right answer.

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IntelliResponse Named Winner of 2014 Call Center Week Excellence Award for “Best Technology Solution Provider”

Award Recognizes and Promotes the Most Innovative Call Center Solutions and Individuals Over the Past Year

LAS VEGAS, Nevada – June 12, 2014IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for “Best Technology Solution Provider”.

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Genisys Credit Union Boosts Online Customer Service with IntelliResponse

IntelliResponse Virtual Agent Technology Helps One of Michigan’s Largest Credit Unions Deliver Multichannel Digital Self-Service to its 144,000 Members

TORONTO, Ontario – June 09, 2014 – IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced Genisys Credit Union has implemented the IntelliResponse Virtual Agent technology platform on their website and Facebook page.

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Majority of Consumers Think Brands Need to Stop Trying to “Surprise and Delight”

IntelliResponse survey finds 58.7 percent of consumers prefer an efficient customer experience to a personalized one

TORONTO, Ontario – May 20, 2014 – A survey conducted by IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, found that while most consumer-facing companies tout goals around surprising and delighting customers, consumers prefer an efficient customer service experience as opposed to a personalized one. When 1,000 U.S. online consumers were asked…

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