Press Releases

IntelliResponse Named Winner of 2014 Call Center Week Excellence Award for “Best Technology Solution Provider”

Award Recognizes and Promotes the Most Innovative Call Center Solutions and Individuals Over the Past Year

LAS VEGAS, Nevada – June 12, 2014IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Week Excellence Award for “Best Technology Solution Provider”.

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Genisys Credit Union Boosts Online Customer Service with IntelliResponse

IntelliResponse Virtual Agent Technology Helps One of Michigan’s Largest Credit Unions Deliver Multichannel Digital Self-Service to its 144,000 Members

TORONTO, Ontario – June 09, 2014 – IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced Genisys Credit Union has implemented the IntelliResponse Virtual Agent technology platform on their website and Facebook page.

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Majority of Consumers Think Brands Need to Stop Trying to “Surprise and Delight”

IntelliResponse survey finds 58.7 percent of consumers prefer an efficient customer experience to a personalized one

TORONTO, Ontario – May 20, 2014 – A survey conducted by IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, found that while most consumer-facing companies tout goals around surprising and delighting customers, consumers prefer an efficient customer service experience as opposed to a personalized one. When 1,000 U.S. online consumers were asked…

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IntelliResponse Launches OFFERS, Transforming the Growth of Digital Self-Service into a Marketing Opportunity

Latest Intent-Based Offer Solution Helps Companies Dramatically Improve Clicks and Conversions Across Online Customer Service Channels

TORONTO, Ontario – April 29, 2014IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced the launch of OFFERS, an innovative intent-based offer solution that presents real-time, customized promotions to customers in the context of a customer service interaction.

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Ovum Research Identifies IntelliResponse as Key Player in Virtual Agent Market

“On the Radar” Report Highlights the Need for Virtual Agent Technology as Consumers Turn to Web and Mobile Channels for Customer Service Support

TORONTO, Ontario – April 24, 2014 – IntelliResponse, providers of the most widely deployed enterprise virtual agent technology, today announced they have been featured in Ovum Research’s “On the Radar” series, an analysis of up and coming vendors in the enterprise market.

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