Press Releases

Blue Cross and Blue Shield of Kansas City Enhances Digital Self-Service and Knowledge Management Capabilities by Selecting IntelliResponse Virtual Agent Technology

Leading Missouri Health Insurer Launches “Ask Us” Digital Self-Service Solution

TORONTO, Ontario – March 18, 2014 – IntelliResponse, providers of the most widely used virtual agent technology solutions for the enterprise, today announced that Blue Cross and Blue Shield of Kansas City (Blue KC) has implemented the IntelliResponse Virtual Agent technology platform.

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IntelliResponse Launches Virtual Agent for Salesforce on Salesforce1 AppExchange, the World’s Leading Business Apps Marketplace

Most widely deployed enterprise virtual agent technology1 now integrated with the Salesforce1 Service Cloud

Toronto, ONTARIO — February 20, 2014 – IntelliResponse today announced it has launched “IntelliResponse Virtual Agent (VA) for Salesforce” on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. The new app and integration bring an enterprise-grade virtual agent technology solution to the Salesforce Service Cloud to help both consumers and contact center agents find a single right answer to their questions across digital and agent channels.

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IntelliResponse Named a Leader in the Enterprise Virtual Assistant Market by Opus Research

Comprehensive report highlights IntelliResponse’s multichannel reach, conversational interface and number of deployments as keys to success

Toronto, ONTARIO — February 4th, 2014 – IntelliResponse, providers of the most widely used virtual agent technology solutions for the enterprise, today announced that the company has been named a leader in the Enterprise Virtual Assistant (EVAs) industry in a new report from Opus Research entitled “Evaluating Enterprise Virtual Assistants.”

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IntelliResponse Named as Finalist In 2014 Stevie® Awards for Sales & Customer Service

8th Annual Awards Will be Presented on February 21 in Las Vegas

Toronto, ONTARIO, Jan 24, 2014 — IntelliResponse, providers of the most widely used virtual agent technology solutions for the enterprise, today announced that the company was named a Finalist in the Sales or Customer Service Solutions Technology Partner of the Year category in the eighth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

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