Press Releases

Bank of Internet USA Debuts New Online Self-Service Capabilities – Powered by IntelliResponse

IntelliResponse Virtual Agent Solution Provides Customers of America’s Oldest and Most Trusted Internet Bank With Instant Answers to Their Questions

TORONTO, Ontario – Nov 19 , 2014 – IntelliResponse, provider of the most widely deployed enterprise virtual agent technology , today announced that Bank of Internet USA – America’s oldest and most trusted internet bank – has implemented the IntelliResponse Virtual Agent technology platform on their website. Using the solution, Bank of Internet USA customers can ask natural language questions online at any time of the day, and receive instant, accurate answers through their new Have a Question? feature.

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[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement

Market Leader in Virtual Agents has Track Record of Success with 160 Customers, 450+ Global Deployments in Financial Services, Telecommunications and Utilities

CAMPBELL, Calif. – November 10, 2014[24]7 today announced the strategic acquisition of IntelliResponse, a provider of digital self-service technology solutions for the enterprise. IntelliResponse is the industry leader in virtual agent and self-service technology and has 160 customers and over 450 global deployments in financial services, telecommunications and utilities. [24]7’s all cash acquisition of IntelliResponse creates a company with the most diverse and comprehensive suite of customer service solutions in the industry.

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Tech CU Taps IntelliResponse to Strengthen Online Member Engagement Using Virtual Agent Technology

Digital Self-Service is an Easy, Convenient Customer Service Option that also Provides Insight into Consumer Needs

TORONTO, Ontario – October 07, 2014 – IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, today announced Tech CU (Technology Credit Union) has implemented IntelliResponse Virtual Agent technology on their website to provide innovative self-service options and online 24/7 customer support. Tech CU is among leading credit unions in the United States to add IntelliResponse virtual agents to their service options.

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USE Credit Union Selects IntelliResponse Virtual Agent To Increase Online Member Engagement

Credit Unions Increasingly Turning to Digital Self-Service Technology to Keep Up with Growing Membership

TORONTO, Ontario – Sept 23, 2014 – IntelliResponse, provider of the most widely-deployed enterprise Virtual Agent Technology, today announced that San Diego-based USE Credit Union has deployed the entire IntelliResponse Virtual Agent technology platform, which includes Answers, Voices and Offers, in order to optimize their online member experience.

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North America’s Fastest Growing Companies are Setting Themselves up for Customer Service Disaster, Finds New IntelliResponse Research

The Most Widely Offered Service Channels Among Growing Companies Are Also The Most Labor Intensive For Customers

TORONTO, Ontario – Sept 18, 2014 – Research conducted by IntelliResponse, provider of the most widely deployed enterprise virtual agent technology, found that many of North America’s fastest growing technology companies are setting themselves up for customer service disasters by offering few or no options for customers to quickly and easily find answers to their questions.

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