Online Self-Service Takes Flight at Copa Airlines [Infographic]

Online Self-Service Takes Flight at Copa Airlines [Infographic]

Copa Airlines is Latin America’s fastest growing airline and Star Alliance member. From its Hub of the Americas in Panama, Copa offers flights to more international destinations than any other airline from any other hub in the Latin American region.

How Does Copa Airlines Do It?

So how does Copa keep customer service call volume from growing out of control while providing an exceptional customer experience?Copa Airlines Infographic2013small3

Copa Airlines: Customer Success Story [Infographic]

Check out this infographic and discover how Copa Airlines:

  • Provides customers with instant answers to their questions, 24/7, using online self-service technology.
  • Delivers an exceptional online self-service experience in multiple languages.
  • Deflects calls (4 out of every 10 Copa customers never require live support through phone or chat).
  • Has extended online self-service to other channels like Facebook.

For a deeper look at this fascinating success story, check out the infographic below.

Copa Airlines Infographic 2013(f)

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About Dwayne

Dwayne Weppler is Head of Marketing Communications at IntelliResponse, the global leader in digital self-service technology designed specifically for the enterprise. Dwayne has over 13 years of marketing experience, mostly in the enterprise software space, with expertise in corporate communications, public relations, analyst relations, product marketing, market research & analysis, and copywriting. You can follow Dwayne on Twitter @DwayneWepplerIR and on Google+.

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